Bams

Beginning of rant...

I happen to be a business owner in Second Life. I am a business owner who believes in customer service. One of the vendors that I have spent thousands of lindens with no longer logs into the game to deal with customer complaints and bad deliveries.

This type of service is unacceptable. If you own a business in Second Life and are one of the top vendors on the grid you need to be available to resolve your customer issues. If you have computer problems then that's not a good thing but you cannot continue to take people's money if you are unable or unwilling to handle the problems that you KNOW exist with the game.

As such I will no longer be frequenting the ETD shop or purchasing any of the items to support this vendor. It's a shame really because I own alot of ETD products and up until a little bit ago considered that lady to be one of the best vendors in the game.

This Vendor has been unavailable for weeks. The only explanation for this is a sign in her shop claiming they think she is having computer issues and cannot log into the game. It also states to send an email to the vendor and they will get back to you as soon as they can, bu no guarantees.

Well a good friend of mine has purchased several items from this place and for whatever reason didn't receive those items. An email was sent weeks ago and no response has come.

If you cannot log onto the game of Second Life to resolve your customer issues then you shouldn't be collecting lindens from people. Even though I consider her hair to be among the best in the game, I refuse to spend any more money there until her business is being handled properly. Vendors need to learn to care about their clients because that's where your income originates.

End of rant.

Vivianne Draper

bad post ... vivi bad... divulging personal info bad... i should not have done this really really sorry

__________________

Vivi's real life jewelry shop:
http://www.etsy.com/shop/NaturalTreasuresbyDe
AND
http://www.naturaltreasuresbydeb.com

FlipperPA Peregrine

I think having a large sign like that up is acceptable, especially if you reduce your prices. You're asking the vendor to be responsible for Linden Lab's problems. While I agree customer service is definitely a good thing (check my track record with SLBoutique, heh), when you're talking about items that typically cost about a dollar, they normally don't come with warranties. If a soda machine malfunctioned (as they often do) and failed to deliver your 20 ounce coke, would you write Coca Cola a letter complaining, or just chock it up to bad luck and pay a second time?

There are many situations in RL where signage on vendors clearly say, "Buy at your own risk!" for various reasons (newspapers, cigarettes, etc). Why is it so hard to accept that in Second Life as well, especially if the person has made reasonable efforts to ensure delivery? Why should they be responsible for fixing problems typically created by Linden Lab?

Regards,

-Flip

__________________
Peregrine Salon: Flip & Jenn's thang.

Psyke Phaeton

I think it is better to assume no malice because there are many reasons why RL things would justify not being available to log on to SL. As time goes by we can expect more orphaned shops as people have various medical, psychological, RL property and family problems or even die.

It is ultimately SL you should be upset with. Something as important as financial transactions should be verified by SL and not bandaided by customers IMing shop owners.

For all you know that money paid will sit in an orphaned account and never ever be cashed out again. So LL gets the Lindens in effect and never has to buy them back and gives the payer nothing for it.

__________________

Ingrid N

Well, the sign is pretty obvious if you tp in, and it clearly states she will not be sending items immediately. The people she has hired obviously can't replace the items because they don't have access to them.

And remember, last time Elika closed down her store (because the person behind Ginny Talamasca died) people immediately started whining and carrying on as if they had been deprived of their right to shop. Not only that, they started floating some pretty shitty rumors and basically accused her of being a lazy bitch who doesn't care about her customers.

Now she's doing the opposite, keeping her store open while not being available and she's being called irresponsible again. Guess she just can't win, eh?

Bard Jameson

Sounds like the crux of it, right there.

__________________
Coming Soon - BARATIA!

Since the fall of the Berlin Wall, we’ve been telling ourselves we’re the last superpower left standing – and doesn’t it strike you as odd that no one wonders what happened to the rest of them? - Justin Raimondo

Isablan Neva

At least she is considerate enough to post a sign - which is more than a few other businesses do who are collecting sales and refuse to respond to customer service inquiries.

I'm in a similar boat myself - for almost two weeks now I've been unable to stay in SL for more than about two minutes before it starts freezing up and eventually crashes my entire system. But I'm still taking care of IM's and issues ....in 2 minute increments (challenging even on a good day.) So, for most practical purposes my stores and sim are abandoned too.

Sarah Nerd

I think it's safe to assume Bams didn't know she had such hard rl issues, and we can all understand being frustrated not getting what we pay for.

__________________

www.SarahNerd.com
http://www.your2ndplace.com/sarahnerd

Bunnie

Had no idea she had cancer. Thats terrible. I'm not 'in the loop' so had no idea of it. This is why I never post. Some people are so quick to assume the worst.

FlipperPA Peregrine

I don't think that's fair at all? Everyone in this thread was polite, sharing ideas, and Vivianne explained why Elika isn't around. It all looks pretty straight forward to me? Unless I missed something.

Regards,

-Flip

Cocoanut Koala

I took a friend there the other night and saw the signs.

I need the fringe bangs in ebony, so I went ahead and bought them, taking the risk.

My friend (who was in system hair), I had her buy some of the freebies for a dollar.

I was taken aback by that sign, too. Glad to have been WARNED, but still, thinking it wasn't the perfect way to go about it.

Seems to me there ought to be someone she can trust enough to handle the transactions problems, etc., for her. If it were me, I certainly would be arranging for such a thing, or SOMETHING.

Still, it's better than closing the store entirely, cause people would go NUTS.

coco

Bams

Obviously I didn't know she had Cancer. the sign in the store doesn't mention anything except computer issues. Which we all have. The information in the store says you can send an email and maybe she'll get back to you and maybe she wont, but don't hold your breathe. It also says it's because her "COMPUTER IS EXPERIENCING TECHNICAL DIFFICULTY AND SHE IS NOT ABLE TO LOG ON TO SL."

As far as her being responsible for SL's problems, that's bullshit. If you run a business in LL you accept the fact that there will be problems because that's how it is. You cannot accept payment from someone if you are not willing to ensure they receive their items/services. Otherwise you might as well have a big donation jar that says maybe I'll send you some hair and maybe I wont.

I don't shop places that do not provide costumer service. If I happen to shop somewhere and I get burned, or someone I know is burned, I don't go back. If her RL issues are too much for her to deal with while she runs an SL business, she needs to either make her products available to a member of the management team to handle her affairs or close her shop.

I don't know about the last time or whatever Ingrid and I never called anyone a lazy bitch. The bottom line is if you are going to take money for products and services from people then it's your responsibility to handle those people when things go wrong. You cannot simply state that you might get back to them and you might not.

It's been more than 4 weeks since my friend had the issue, I'm sure she's probably collecting the income from her store for that period of time... and if she can log in to collect the money, she can log in to handle her problems.

Joshua Nightshade

I like to laugh when I get demands and threats from people because SL borked their $0.67 avatar and they can't wait a few hours for me to get home from work to login, check transaction records and resend.

__________________

Bams

I'm not talking about someone bitching after a few hours. I'm talking about weeks without response from the owner. This is obviously not the same situation.

Joshua Nightshade

It's the same level of entitlement off of the same amount of money.

Do me a favor and pls don't buy my avatars, kthx.

Jessyanne

If you are a customer in Sl and you spend your Lindens in SL then you have to accept the fact that sometiems there will be problems. THAT'S how it is.

The last LL hiccup with the asset server and I had 8-10 angry IMss from customers that my vendor did not drop them their items. Being a saturday afternoon, I was miles and miles away from my pc. 3.5 hours later and when I got home and immediately logged in to rectify their troubles and there was already another handful of angry im's from the same customers because I wasn't friggin QUICK enough.

I cannot imagine doing that with PC issues, or being ill, and Having the customer base that Eli has.

Again, you are highly angry. Over a few hairs. Way too angry. Take a few deep breaths, relax and realize that half the Sler's never see your hair rezzed properly anyway

Drop her a notecard. She'll get back to you. She has impeccable customer service. If she hasn't yet, there's a reason, and a very good one. Whether you agree or not.

__________________

Bams

Well you don't have to worry about me frequenting your business Josh I wouldn't give you a nickel for any reason.

You're basically saying that just because it's only 5 or 600 linden then tough shit and that's how it is. That's a pretty lame attitude that just because we're only taking a dollar or whatever then it's okay to take someone's money and not give them what they paid for just because you're unable to deal with your business.

As many people as spend their money in that store and as many problems as she has had you would think she would have made the items accessible so someone could handle it for her.

Joshua Nightshade

I'm saying that I bet her cancer ranks higher on her list of worries than Bams not getting her less-than-a-dollar hair in time for the ball.

Bams

What in the fuck are you talking about? I am not highly angry. I made a post about something that was bothering me. End of rant. I'm so sick of people claiming I am a raging psycho because I don't agree with something someone on this board said.

Once again, for those that are not paying attention to the conversation..... I wasn't talking about a problem that has existed for a few hours or even a day or a week. It's been almost a month with no response from the vendor, and it's my understanding that there might not even be a response. If you cannot handle your business, then you shouldn't be running one.

Psyke Phaeton

Bams if you stop posting so will everyone else (Josh loves a good debate). If you keep justifying your side you just make yourself seem more extreme

Bams

There is nothing to indicate she has cancer except a post on this thread. If she has cancer she should let her customers know and close her business because she is obviously unable to manage it. That's sad but it's also how life works.

I'm not even talking about myself, I'm ranting on behalf of some others who are friends of mine but that is irrelevant. It's the point, the principal.

I agree her RL is more important so she should stop vending items in Second Life or give a trusted person access to her materials to manage her business in her absence. What I am saying is pretty fucking simple to understand even for you Josh.

Jessyanne

Whoa. See? You SOUND angry. And your two posts before I posted dripped with anger. If you weren't angry.. why the heck are you cursing at me? You young people. Take a serious step back and cool off. Your life is far from ruined. Sheesh. You're deemed a ranging psycho because your text comes over like a mean madwoman screaming obscenities.

And dont you ever talk to me like that again. First warning.

Joshua Nightshade

I think she should run her business however she wants and it'll continue to be just as popular as it was and is before Bams made a decree about how it should operate.

Bams

I refuse to be silenced by people like this. I have a right to post her about whatever I want and just because Josh is a person who likes to drudge up drama and start attacking me personally about something that is obviously not about him doesn't mean I am going to just pack up my notebook and walk off. I'm getting real tired of the bullies on this board derailing threads for personal entertainment.

Rosie Barthelmess

Whether it's computer problems or cancer, if you read the signs which are clearly strategically placed inside the front doors and you buy the hair anyway, then you should be prepared to deal with a possible modicum of inconvenience.

I was in the store within the last week, saw the signs, and chose to try anyway. I guess I was one of the lucky ones. Or something.

But fortunately for Elika, she can run her business however she wants without having to take direction from people who are fired up and pissed off.

__________________


Owner/Designer, Sable Rose Jewelry
Owner/Manager, Shopatorium At Gallinas Shopping Center and The Patio Live Music Venue

http://slurl.com/secondlife/Gallinas/198/11/59

http://skatoolaki.com/sablerose -- Sable Rose Jewelry's blog.

Trout Rated: 7.0
"You are evidence that a woman who is comfortable in her own skin has a definite advantage over those who are not."