Logo

Cattrina Careless · 06-29-2012, 03:20 PM

I have been offline IM-ing with a customer who is obviously using a translator and although its been difficult I think we've managed to communicate reasonably well so far.

In my last IM I told her I was refunding her purchase and basically "have a good day". Maybe I'm a little too tired but her response has me a little confused and I'm not sure if she realizes we are done.

[13:14] customer: (Saved Fri Jun 29 11:47:41 2012)thanks for replying I hope you carefully reimbursement

Do I need to reply to this or just go on my merry way?

Mr Twine · 06-29-2012, 03:41 PM

I... I think the conversation is over..

Day Alderson · 06-29-2012, 03:44 PM

I am no merchant, but I don't think I'd reply again if I were you. As she used the word reimbursement she knew (or at least has a clue) what you were talking about. If in doubt, she can check her transaction history. She didn't ask a question, and if she still has one, she knows how to contact you.
To me it sounds as if she wanted to say Please do so (refund her) and do it carefully...

**Alexa Lioncourt** · 06-29-2012, 03:45 PM

Do you have their untranslated response?

Cattrina Careless · 06-29-2012, 07:10 PM

Thanks everyone

I had to rush out unexpectedly so I couldn't have continued the conversation even if I wanted to but I've not had any more IMs so I guess we were done

06-29-2012, 03:20 PM	#1 (permalink)
Cattrina Careless Senior Member Join Date: Jul 2007 Posts: 648 My Mood: Business: Catt's Creations	Are we done? I have been offline IM-ing with a customer who is obviously using a translator and although its been difficult I think we've managed to communicate reasonably well so far. In my last IM I told her I was refunding her purchase and basically "have a good day". Maybe I'm a little too tired but her response has me a little confused and I'm not sure if she realizes we are done. [13:14] customer: (Saved Fri Jun 29 11:47:41 2012)thanks for replying I hope you carefully reimbursement Do I need to reply to this or just go on my merry way? __________________ Catts Creations Blog SL Marketplace

06-29-2012, 03:45 PM	#4 (permalink)
Alexa Lioncourt Queen of the Frosty NW *SLU Supporter* Loving Life Join Date: Sep 2007 Location: Live from Boonieville Posts: 1,159 My Mood: SL Join Date: 2004	Do you have their untranslated response? __________________ Alexa Taco F. Rubio: how much does a hill billy cost these days? Sarah Nerd: A sloppy joe and a pack of smokes Pancake: "I'm not a Princess, I don't need saving. I'm a Queen, and I got this shit handled."

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

06-29-2012, 03:41 PM	#2 (permalink)
Mr Twine Senior Member Why are you downside up? Join Date: Dec 2011 Posts: 429	I... I think the conversation is over..

06-29-2012, 03:44 PM	#3 (permalink)
Day Alderson one of those days... Join Date: Jun 2012 Posts: 19 My Mood: SL Join Date: Oct 2007	I am no merchant, but I don't think I'd reply again if I were you. As she used the word reimbursement she knew (or at least has a clue) what you were talking about. If in doubt, she can check her transaction history. She didn't ask a question, and if she still has one, she knows how to contact you. To me it sounds as if she wanted to say Please do so (refund her) and do it carefully...

06-29-2012, 07:10 PM	#5 (permalink)
Cattrina Careless Senior Member Join Date: Jul 2007 Posts: 648 My Mood: Business: Catt's Creations	Thanks everyone I had to rush out unexpectedly so I couldn't have continued the conversation even if I wanted to but I've not had any more IMs so I guess we were done

Logo

Site Navigation