Zoey Jade

This is the product I purchased: https://marketplace.secondlife.com/p...s-Pink/3420039

... ok fine, the shorts wouldn't fit, I should have read it carefully, but the owner didn't have to be such an ass...and here is my conversation with the owner (edited their name).

[2012/04/20 17:12] Zoey Jade: Hi. I bought the open pink shorts on marketplace, there is no alpha include as it says in the instructions?
[2012/04/20 17:12] Second Life: User not online - message will be stored and delivered later.
[2012/04/21 08:20] U Mode: (Saved Sat 21 Apr 2012 08:46:23) jesus, there was a big sign saying /!\ ATENTION /!\ in the product description
[2012/04/21 08:20] U Mode: (Saved Sat 21 Apr 2012 08:46:29) i recomend you go buy it again
[2012/04/21 08:20] U Mode: (Saved Sat 21 Apr 2012 08:47:26) and the problems notecard is a general notecard that i put in all my mesh product packages and isnt specifically tailored for the shorts, it is only supposed to answer general questions
[2012/04/21 08:20] U Mode: (Saved Sat 21 Apr 2012 08:48:06) ups, i mean, i recomend you go read it again, not buy lol*
[2012/04/21 08:37] Zoey Jade: ok fine, it won't fit, no need to be SO rude!
[2012/04/21 08:37] Second Life: User not online - message will be stored and delivered later.
[2012/04/21 09:35] U Mode: im not rude, you are rude
[2012/04/21 09:36] U Mode: you ignored the big warning sign and you didnt read the description, you bought it anyway despite the fact that it said it will not work
[2012/04/21 09:36] U Mode: than you went back to the page and gave a negative rating saying the same exact thing in the review that i said in the item description to warn people before they buy it
[2012/04/21 09:36] U Mode: good job
[2012/04/21 09:51] Zoey Jade: you should have been a bit nicer, I've had a business in SL, and I you have to be nice when it comes to customer service
[2012/04/21 09:51] Zoey Jade: you lack customer service skills, so yeah, no one should buy from you
[2012/04/21 09:54] U Mode: nope, im not going to lick your ass
[2012/04/21 09:55] U Mode: and im always nice to costumers when they are nice to me
[2012/04/21 09:55] U Mode: and they have a legit problem
[2012/04/21 09:56] U Mode: however, i dislike impulsive buyers and inconsiderate costumers
[2012/04/21 09:57] U Mode: people that do not read product descriptions that says "it doesnt work" and than im me and tell me "it doesnt work"
[2012/04/21 09:57] U Mode: you are not the first one
[2012/04/21 09:57] Zoey Jade: ok you didn't have to be SO rude, thats my point!
[2012/04/21 09:58] U Mode: and my patience for this is not unlimited
[2012/04/21 09:58] U Mode: you see i was rude because this isn't the first time
[2012/04/21 09:58] Zoey Jade: I've been in sl 9 years, you can guarantee the fate of your business, I will be informing everyone
[2012/04/21 09:58] U Mode: ohhh scary
[2012/04/21 09:59] U Mode: also inform them what you did to get a rude reaction
[2012/04/21 10:01] U Mode: and picture yourself in my situation, lets compair it to this, if you get someone constantly ringing your door bell and offering you to buy something you are not intrested in, at first you are polite and not rude, but when the same sales person comes to your door step every day and offers you the same thing
[2012/04/21 10:01] U Mode: dont you thing you would eventualy snap?
[2012/04/21 10:02] U Mode: be more considerate next time

Ann Otoole

The shorts are made for a specific avatar. Better get used to this concept because that is what mesh is all about. Even if qarl ever manages to get the deformer into production the results will be stretched clothes that do not look right.

I.e.; if you wanted those shorts then you needed to buy the matching avatar they are made for.

Zoey Jade

Yeah that was fine and all, she pointed that out, but she was REALLY rude about it. Customer service skills ftl?

Madison Talon

Is this that thing they call "whore couture" ?

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Zoey Jade

sorry, I have no idea what that is

Allana Dion

U Mode was definately rude. Appears to have some anger issues. Should probably stick to the creative end and hire someone to do the customer service stuff.

That said, why would you buy something you were told wouldn't work, then complain because it doesn't work? Makes no sense.

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Allana Dion

couture = fashion

whore = ... well ... whore

booty shorts with the zipper down and "your turn" printed on the panties = whore couture

Not judging btw, I wore my share of slutwear in SL too.

Sredni Eel

You know, I understand getting pissy about answering the same question over and over again to customers, but that's still not an excuse to flip your lid and be rude to a customer contacting you about the same thing a hundred other people have contacted you about.

With that said, if I had a product that garnered that much complaining, I'd do something to change it. Like maybe make it work for the majority instead of the minority of users out there.

And the description, while all capitals, really doesn't explain what these so-called avatars are that the shorts will actually fit.

When I put up an ad for my petites outfits, I label them "PETITE MESH AVATAR - Outfit Z Blue" (or whatever I call it), then put the phrase, "This was made for a MALE Petite Mesh Avatar and will NOT fit normal sized avatars or Minikin avatars."

Hopefully people read that far, but if they don't and buy the outfit, I'll patiently tell them the best place to buy said Petite Mesh Avatar.

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Eclectic Wingtips

I agree that the designer probably didnt handle it great.

BUT

They make it very clear at the top of the page it does not work with the standard SL avie and the related product shows the avatar it DOES work with. What else is the designer suposed to do.

As for making the item to fit the majority well WHY? They made an item to work with a mesh avatar they made. Why should they change that and make it to fit something else if they dont want to?

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Sredni Eel

Maybe I misread the ad too. *shrug*

Yeah there's a bunch of stuff about mesh avatars it works with, and certainly won't work with a normal avatar.

I get that.

I just don't get the nasty service. People misread things all the time. That doesn't give you license to be snarky to them.

Marie Reynaud

What a nasty person. There was no need for her to be that rude when all you were doing was asking about an alpha that was said to be in the package.

Lil Hapmouche

Umm, did I get this right?

• You bought a product that is obviously labeled with a clear warning.
• You find out that the product won't fit, just like the warning already told you.
• You complain in IM about a missing alpha layer which wouldn't have changed the fact that the shorts won't fit.
• While waiting for the reply of the creator, you leave a negative review that borders on harassment.
• Again, an alpha layer wouldn't have changed a thing about fitting.
• The creator replies to your IM the day after and points to the pretty obvious warning on the product page.
• You start calling them rude.
• You try to patronize them because you had a business and have been in SL for 9 years.
• You threaten to badmouth them and call for a boycott, though you failed to read the product description.
• You do badmouth them because you didn't get an alpha layer that wouldn't have helped you.

err...

Sorry, but I don't agree that this U Mode person is the only rude one in this act. Granted, they come across as on the edge and swearing like a sailor, but you certainly didn't act like a saint either. If you had put that much effort in looking at the product before you buy it, you would have had a lot less problems.

PS: Including chatlogs on LL's pages is suddenly acceptable?

Joshua Nightshade

Oh look, Zoey is still being a dumbass even now.

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Argent Stonecutter

I suspect it's way too soon to be spending actual money on mesh. I've picked up a bunch of freebies and demos and only one of them fit.

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Beebo Brink

I would never be rude with a customer, but I've certainly seethed at negative ratings that linger on the Marketplace even AFTER an issue has been resolved.

To leave a negative rating on a product because of a stated feature on the product is a special kind of customer rudeness, too.

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Mad Mouse

This doesn't seem rude to me. She didn't say the shorts didn't fit, she just said there was no alpha. The reaction from U Mode is snarky and rude. It just went downhill from there.

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Joshua Nightshade

The part Zoey has neglected to point out in her thread here is that she contacted the merchant and didn't even wait to receive a reply before leaving a negative review of the item (which it appears was then edited afterward to include Zoey's chatlog); by the time the merchant replied to the original IM she'd already negatively rated the product and in light of that I would have been rude too, especially given the fact that the merchant obviously has had enough similarly-idiotic people making the same mistake and then complaining afterward.

Zoey also isn't lying when she says she's been in SL for nine years, and boy the stories most of us can tell you.

Misty Harley

*grabs popcorn and waits for storytime*

I'm pretty much thinking the following description would have stopped anyone from buying the product if they thought it would fit a standard SL avatar:

Doesn't matter what the note card in it says......because if she had read the description prior to purchase.....she would have known the shorts would not have worked for her.

Taking the description, in CAPS into consideration, Nope...the creator wasn't rude:

She should have said "oops, sorry....I didn't read it very carefully." and left it alone.

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Mad Mouse

Ah, that was an important piece of the puzzle left out. Her reaction makes much more sense now.

Joshua Nightshade

I agree, it makes the response seem much more logical and that's probably why Zoey made no attempt to elucidate on it.

Jack Belvedere

Jade: Hi. I bought the open pink shorts on marketplace, there is no alpha include as it says in the instructions?

I think the creator of the shorts, by starting off his reply with an exasperated "Jesus" and rudeness, makes his own bed and has to lay in it. I don't know the creator or Ruby but a reaction like that guarantees you unpleasant fallout. I don't make and sell anymore, but when I did, I got a number of customers who also seemed like they didn't bother to read the descriptions or maybe didn't understand them. It is indeed annoying, but you hide that and try to do something to make it end on a good note. Don't know how things are now, but in those good ol days of 2006 or so, when I was selling houses, some customers would always fail to see the "Copy-Mod-NO TRANSFER!!" and contact me terribly upset because they couldn't give it as a gift to their friend. Duh. But I would get the name of their friend and send them one, too. Rewarding stupidity? Maybe. But a lot of those customers then came back again and purchased other things for themselves primarily because of that, so I earned repeat business by doing the unexpected.

I have reacted like that creator did once or twice in my life, not to customers but in another situation, and believe me there is fallout when you fail to respond to people with tact.

Joshua Nightshade

I would typically agree but, again, as you can see in the chatlog by the time the creator managed to get back to Zoey, Zoey had not waited for a reply and went ahead and left a negative review of the item while the creator was presumably going about their lives doing whatever they were doing in the ten hours or so Zoey had to live with the horror of mesh shorts that didn't work because she didn't read the big letters on the item page.

So by the time the merchant got around to replying to Zoey she was aware of the negative review and was obviously ticked off about it; Zoey makes it seem like the first contact the content creator had with her was an exasperated "Jesus Christ," but it obviously wasn't.

Elysium Hynes

We all do impulsive buys and are disapointed i could understand a bit if she hadnīt left that nasty review on marketplace, sorry if you had left it on one of my products i would be pretty angry at you for giving it a negative review, on an item labeled not for the regular avatar mesh, before not contacting me, i problably wouldnīt have spoken like he did, but i bet you would understand i was angry when you imed me, and posting chatlogs on a review? FFS thatīs abosulitly nasty, and i would totaly ar you for it since is againts TOS.

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Jack Belvedere

This came up after my response and I would also add, if this is the case, Zoey you really shouldn't leave negatives before you even hear back. Your post here does present the events as if your question was simply about an alpha you expected (and the creator should adjust the notecard if it doesn't fit the product) and doesn't mention that you'd already left her a bad review before the rude conversation.

Elysium Hynes

And honestly starting a thread here makes me believe Zoey is on a roll on hurting this merchant tbh and i have flagged her review, sorry posting chatlogs on LLīs servers is not allowed unless you have permition.