SLUniverse Forums

robert Jung

I've lost the ability to IM, and I can't bring up my friends list. (I'm waiting for my video card update and am still using the old 6150 LE card, but assume this is an unrelated problem.)

I can click on an avatar, and then click on IM in the Pie thing, but nothing happens.

I can click on me, and click on the Friends section of the pie, but again , nothing happens.

There is no friends or IM button at the bottom of the screen.

I have made 3 friends, and I did send IMs to them but I no longer see them on a list and can not IM anyone any more.

I have deleted the SL software and reloaded it, but that didn't fix it. In the process of getting my password reset, I was asked for the 1st names of my friends, so the friend's list must still exist, I just can't access it.

One of the people on Help Island suggested that I delete something in the Applications folder but I don't understand what I was supposed to do.

So, any ideas?

Hex Blackthorne

Desmond Shang had a similar problem, but Hex is not sure how he fixed it.

Lucifer Baphomet

Des problem resolved a few updates ago spontaneously, as I remember.

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Ann Launay

The Application Data files for Second Life are not deleted when you uninstall, so I'd suggest uninstalling the software again, doing a manual search for 'SecondLife' and deleting all the remaining files (they may be hidden) before attempting a reinstall.

If you're using XP, the files in question are located at C:\Documents and Settings\<user name>\Application Data\SecondLife

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robert Jung

Aha

After deleting SL, a message said there were associated files.I should have deleted those?

Ann Launay

I don't know that it will solve your problem, but sometimes bad data gets into those files, so deleting them may help.

robert Jung

Well, thanks for trying to help. Unfortunately ____

I deleted the Applications folder and deleted SL and downloaded a new one and still have the same problem.

I'm a basic non paying person, so I guess there is no way to get this problem directed to Linden tech support ?

What do you suggest next?

thanks again-

Alexa Lioncourt

When you say you can't, can you define that? Do your friends not load? Do they not respond? Have you tried to IM them using their contact cards? Have you tried the Communicate button, then contacts at the bottom of your screen? Is it possible that they deleted your cards and that's why they don't appear in your friends list anymore?

Walker Moore

"I deleted the Applications folder".

I'm not sure what that means.

Did you follow Ann's instructions and delete the following folder:

C:\Documents and Settings\<user name>\Application Data\SecondLife

This folder doesn't contain the main application. Just the settings and cache files.

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Alexa Lioncourt

When deleting a program, you should be going through the Control Panel/Add or Remove Programs. This is the only way to make sure you COMPLETELY delete all the files that belong to that program. You may still have files out there that are screwing up your machine.

robert Jung

I've only been active for a week. I have 3 friends. One asked me to follow her. I couldn't find anything to follow. When I click on my avatar and click on the freiends pie section nothing happens. (Nothing at all happens). I haven't tried to send new friends requests, but I'm pretty sure I can't.

I can't IM. I can click on the IM pie section but nothing happens. Am I supposed to have an IM button I the bottom of the screen.? -because I don't

BTW, yes, I was able to see the friends list and IM 4 days ago, then it went away. I'm not sure if this may have happened after accepting an upgrade from SL?


-thanks

robert Jung

I didn't follow Ann's instructions exactly, because I didn't find tat exact file. ( I know some basic stuff about my computer but beyond that I'm fairly clueless)

What I did, was first I removed SL by going to Control Panel Add/Delete. I then went to My Computer and found the hidden files associated with SL Applications. I deleted the whole folder. I figured I was deleting more than what I needed to, but I hoped that Ann's file would be one of the files in the whole fodder that I deleted ;-)

I then downloaded a new SL.

My preferences had not changed. Should they have?

Thanks everyone.