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Brave Republic

Windows XP Media edition SP 3

ok I suspect it's motherboard or virus deeply hidden any thoughts?

I have used following software to clean up:

-done superantispyware in safe mode
-spybot search and destroy
-advanced windows protection personal edition
-window wiper
-tweak registry (no conflicts)
-norton antivirus

-also ran windows checkdisk and fixed a corrupted sector on HD.
-also booted windows from disk and ran xp repair

the fact that it ran and shutdown fine immediately after running windows xp repair makes me think it may be a deep seated virus.


any thoughts? I could DL "Hijack this" and post the log or download AVG antivirus just to run and see if Norton missed anything

Someone suggested a free Kaspersky av scan to see if anything there but that mo fo takes forever.

I know just enough to get confused or in trouble so any thoughts appreciated


(note: i have uopgraded things but had these issue when new off and on too. Now after fixing bad sector I get an entirely new stop error on shutdown --hence my thought its viral)


thanks

Brave

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Midi Reifsnider

Can you post the exact error message? Can't promise I'll be able to help, but I'll try.

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Brave Republic

Thanks Midi. I'll do that tonight. I am at work and cant access the logs.

although it did say something about not accessing memory.

I did run Dell system diagnostics as well as the diagnostics program called "check it" and it passed with flying colors so wonder if its a cache or bios setting issue.

That's another question, Dell hasn't posted a bios update since 06 or 7 for my bios--how do u find out if there are more recent updates out there?

Thanks again

Midi Reifsnider

you might get a pile of different numbers (0x00000000004 or whatever), but it would be useful to know if you get the same ones every time, or if it changes.

Re: Dell, did you go to their site and enter your service tag to see what they recommend for updates? Some of it will be totally not useful, but it's a good idea to have a wee look. (sorry if you already did this)

I'll check back later and see if i can be of some use

Brave Republic

yes teh Dell update page and I are intimate they havent had anything new or useful in some time.

The rror codes are diff but last night I narrowed it down to Norton/symantec software I have! I am going to try some of the fixes on the Norton boards.

Unreall that a company of thjsi magniutudes 3rd party SW is doing this -_-

Oh btw any iodea how to find my bio updates outside of Dell's woefully abandoned update page?

and thanks again for offer of help and takling the time to respond

Walker Moore

The stuff of fucking nightmares!

I was a bit suspicious your HDD might be failing until I saw that, but now I'm convinced it's merely infected with the Norton Antivirus virus.

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Midi Reifsnider

I've had awful bother with Norton/Symantec as well, and don't get me started on Dad's Dell and Norton

I also was afraid your messages were a precursor to something more serious, so I'm really glad it's not that!

Norton do a complete removal tool
Download and run the Norton Removal Tool

but you've probably found that by now.

Good luck with it!

Brave Republic

thanks guys. Ill have to decide if I want to try the fix suggested on the Norton boards , or remove it and go with AVG and zone alarm or something similar.

I hate to dispose of things I paid $ for --but this may be a case of having to do so

Thanks again.

Brave

Brave Republic

OK after checking some web forums I tried one solution of free upgrade to Norton 360 version 2.

This did not work --I still received stop error messages at the close of windows.

What did help was this mornings complete removal of Norton/Symantec products from my computer! I isntalled the free home version of AVast, found a trojan that norton missed, found a nother file identified as a virus which may not be, but 86'd it anyway./

I reinstated Windows XP firewall which many recommend and since I use a router my ports are already secure (thanks for that info Kristian)

I am back to a smooth running computer with no errors!

I got rid of "The Norton Anti-virus, virus" as Walker says!!!!!!!!!!!!!

I had similar problems on an older computer which had to have been Norton related too.

I had sentimental reasons for always getting Norton, now going forward I will never allow that crap near my computer again!

Thanks everyone for the help!

Brave