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Old 11-19-2011, 11:27 AM   #1 (permalink)
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Question Crashing on TP - aaargh!

Since yesterday afternoon, I've been unable to teleport without crashing, 99% of the time. I've tried every solution suggested in the wiki page on TP issues, to no avail - while I was able to TP to Pooley and Aich using the map, I then crashed again when trying to TP on to anywhere else.

I've removed all HUDs and scripted items. I've tried Phoenix, Firestorm, and Kirsten's, and had the same problem in all viewers. I've done a clean reinstall of Phoenix. I tried turning off my firewall. I've tried using an alt. Same problem continues in all cases.

Today I installed Radegast to see if the problem repeated in a text-based viewer - result, my TP failures are down to about 80%, and don't seem to result in crashing, although I did get disconnected due to a network timeout after 5 mins of no activity. Also, when I was able to TP in Radegast, I noticed that the region info wasn't updating properly.

I haven't installed any new programs or made any changes to my system between everything working fine and everything being borked. I've rebooted computer, and modem. I am showing no packet loss, and pingtest.net is giving my connection a rating of A. Speedtest.net tells me my download speed is 10 mps.

I'm running Windows 7. Processor is AMD Phenom II X6 1090T, 3.20 GHz. Graphics card is an ATI Radeon HD 5700 Series. Windows says I have the most up-to-date driver for it.

Any suggestions? Anywhere I should look to provide more info which might be helpful? This problem is driving me absolutely up the fricking wall.
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Old 11-19-2011, 12:59 PM   #2 (permalink)
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Who is your ISP? It is not impossible that they've decided to throttle either all streaming traffic, or games (including SL) in particular. It can be difficult to get them to admit it, and often their first 1 or 2 layers of support people don't know it's happening. But they've been known to back down on individual accounts.

A LOT of data gets exchanged when you change regions. An ISP's traffic manager could just be clipping spikes above a certain level, which would cause problems on TPs.

I'm curious if you have the same issues just crossing sim boundaries on foot?
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Old 11-19-2011, 01:47 PM   #3 (permalink)
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My ISP is Virgin Media (UK). Looking at their support forums I see quite a few people making complaints of similar kinds of issues, so that sounds like a strong possibility. At least now I know who to bug about it.

To test further I did a full system restore, and now seem to be crashing on each 3rd TP attempt.

I'm not having any issues crossing sim boundaries on foot.

Last edited by Sapphire Weatherwax; 11-19-2011 at 01:54 PM.
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Old 11-19-2011, 02:02 PM   #4 (permalink)
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Hmmm....

Traffic Management | Virgin Media Help & Support - Virgin Media Shop
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Old 11-19-2011, 02:18 PM   #5 (permalink)
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On my account level the limit isn't supposed to kick in unless I've downloaded over 1500 MB in the evening, or 3000 MB during the day, which I really can't imagine I've done... Plus 5 hours later it should be lifted, so I shouldn't have had the same problem today, according to their policy.

It does seem as if the problem lies in that direction though. Thanks for your help!
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Old 11-20-2011, 02:40 PM   #6 (permalink)
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You can troubleshoot whether it is your connection or not. I wrote this article so people could understand how to find where a problem originates and complain to the right people. It is Windows oriented.

Troubleshoot Your #SL Connection
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Old 11-22-2011, 08:05 PM   #7 (permalink)
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Ahaha, Nalates, thank you very much indeed.

Traceroute suggests the problem lies on the hop between London and New York, so I suppose I'll have to complain to both my ISP and Linden Labs, and hope that somewhere along the way the issue gets fixed.

Tracing route to sim9593.agni.lindenlab.com [216.82.44.50]
over a maximum of 30 hops:

1 8 ms 7 ms 7 ms [my local stuff]
2 7 ms 11 ms 7 ms [my local stuff]
3 14 ms 13 ms 13 ms [my local stuff]
4 16 ms 26 ms 16 ms 195.50.91.69
5 18 ms 16 ms 18 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]
6 18 ms 19 ms 17 ms ae-57-222.ebr2.London1.Level3.net [4.69.153.133]
7 92 ms 102 ms 90 ms ae-42-42.ebr1.NewYork1.Level3.net [4.69.137.70]
8 92 ms 92 ms 94 ms ae-10-10.ebr2.Washington12.Level3.net [4.69.148.50]
9 114 ms 91 ms 92 ms ae-1-100.ebr1.Washington12.Level3.net [4.69.143.213]
10 114 ms 115 ms 115 ms ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
11 116 ms 114 ms 125 ms ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
12 123 ms 123 ms 123 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
13 136 ms 124 ms 123 ms ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]
14 123 ms 123 ms 125 ms ae-81-81.ebr1.Dallas1.Level3.net [4.69.151.150]
15 153 ms 150 ms 151 ms ae-1-8.bar1.Phoenix1.Level3.net [4.69.133.29]
16 152 ms 153 ms 151 ms ae-5-5.car1.Phoenix1.Level3.net [4.69.148.117]
17 143 ms 142 ms 143 ms LINDEN-RESE.car1.Phoenix1.Level3.net [4.53.104.14]
18 144 ms 143 ms 143 ms sw-core0-84.phx.lindenlab.com [216.82.7.138]
19 144 ms 143 ms 145 ms sim9593.agni.lindenlab.com [216.82.44.50]

Trace complete.

If I'm reading this wrong, or if anyone has any other suggestions based on the traceroute, please do let me know!
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Old 11-22-2011, 11:04 PM   #8 (permalink)
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73 milliseconds is not unusual for a transatlantic hop. Here I am going to bbc.com from the U.S. (local hops edited out), 67 msec over (well, probably actually UNDER) the ocean. Shorter than your trace but London is asleep and the east coast nearly so.

Tracing route to bbc.com [212.58.224.138]
over a maximum of 30 hops:
.....

8 97 ms 97 ms 96 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
9 118 ms 118 ms 117 ms ae-2-2.ebr2.NewYork2.Level3.net [4.69.132.66]
10 118 ms 117 ms 118 ms ae-1-100.ebr1.NewYork2.Level3.net [4.69.135.253]

11 119 ms 118 ms 118 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
12 188 ms 185 ms 185 ms ae-42-42.ebr2.London1.Level3.net [4.69.137.69]
13 195 ms 187 ms 186 ms ae-56-221.csw2.London1.Level3.net [4.69.153.130]

14 185 ms 184 ms 186 ms ae-24-52.car3.London1.Level3.net [4.69.139.100]

15 192 ms 192 ms 193 ms 195.50.90.162
16 192 ms 192 ms 191 ms 212.58.238.137
17 193 ms 193 ms 192 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.
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