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Old 10-29-2009, 04:54 AM   #1 (permalink)
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general tech help needed

This isn't SL related but I figured that someone here would know enough about the internet to explain it.

A few days ago, I was browsing the web and suddenly I couldn't look at any web pages at all. One minute it was fine, the next minute every web page I looked at was giving me 404 errors. Except my router reported a decent connection (better than average in fact) and everything else, including email, AIM and second life, were working fine. It was just web browsing. I tried different browsers. I tried re-booting both router and computer. Nothing worked. I gave up and went to bed.

The following morning everything was fine, and it was fine again for 3 more days.

Last night it started happening again, except it was just Google-based websites, and gmail had stopped working. It wasn't working for my partner either, and he suggested that maybe Google was under a DOS attack.

This morning I still can't get to google so I decide to go searching for news to see if that's what it is. But I can't get to any news sites either. No BBC, no Sky news, a handful of random tech blogs, nothing. Yahoo works (I can still use Yahoo search, but 99% of the search results don't work). SLU works, obviously, as does plurk, my blog provider, and a handful of forums I visit regularly. In fact the only pattern I can tell is that websites I've been using frequently over the past 3 days are all working fine, and ones I haven't been on before, or haven't been on for a few days, aren't working at all. Google remains my only regular website that doesn't work now.

My partner's computer is showing a few of the websites that I can't see, but not all of them. He's also failing to get some of the websites I CAN see. Again it seems to be his regular ones working fine, as far as I can tell.

Non-web internet access (mail, AIM etc) is still fine, except for g-mail. My other regular mail (gmx) is working.

My router is still reporting a good internet connection. I have tried the obvious, rebooting router and computers, but it hasn't helped.

Something like this happened to me a year or so ago, and I was never able to find the cause. At that time I phoned my ISP and they couldn't explain it either. That time, a friend talked me through using a proxy, and after 3 days of using the internet that way, everything was back to normal again.

Can anyone explain what is causing this and if there is anything I can do to fix it other than waiting and hoping it fixes itself?

(ETA: In a few hours I'll be able to report whether I can see any of these websites from work)
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Last edited by Lewis Luminos; 10-29-2009 at 05:35 AM.
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Old 10-29-2009, 02:15 PM   #2 (permalink)
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Update: Now I've got home and everything appears to be back to normal. One of my friends suggested "DNS routing issues" but I have no clue what that means.

In any case if anyone still has suggestions in case it happens again?
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Old 10-29-2009, 08:22 PM   #3 (permalink)
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The fact that your recently visited sites worked and new ones did not definitely points a big accusing finger at DNS. Domain name cache can be set to last up to several days, which would explain why recently-visited sites are fine.

What exactly is causing your DNS issues is an open question though - it could be at your ISP, or could be higher up the chain at the backbone level. Call your ISP help desk if this keeps happening.

Edited to add:

BTW, DNS stands for Domain Name Services - this is what turns a human-readable domain name (Sluniverse.com) into a machine readable IP address (74.208.13.68). You're not getting to any websites without a working DNS installation - unless you happen to know IP address already.
(example: Try copying and pasting the IP address 74.208.13.68 into your browser - you end up at the Sluniverse home page)
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Last edited by Just4yucks Miami; 10-29-2009 at 08:30 PM. Reason: Add an explanation of DNS
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