United Airlines Has Passenger Forcibly Removed On Overbooked Flight - Page 2 - SLUniverse Forums
Navigation » SLUniverse Forums > Off Topic Discussion > Politics, Religion & Society » United Airlines Has Passenger Forcibly Removed On Overbooked Flight


Politics, Religion & Society Topics pertaining to politics, religion, philosophy, and social issues. Not for the faint of heart. Also, do not post while drunk, suffering from food poisoning, or while on a low carb diet. You have been warned.

 
Sponsor:
LIONHEART - We Have Your Land
Reply
 
LinkBack Thread Tools Display Modes
Old 04-10-2017, 08:03 PM   #26 (permalink)
OccupyE9 Sluni-Goon
 
Kara Spengler's Avatar
Hail Woz, the great and powerful!
 
Join Date: Dec 2008
Location: SL: November RL: DC
Posts: 19,646
SL Join Date: March, 2006
Client: Phoenix & Firestorm
Send a message via Skype™ to Kara Spengler
Quote:
Originally Posted by Dakota Tebaldi View Post
I wouldn't be surprised if most airlines do it that way; it's the least unfair method. The airline can't really skip people because they claim a more urgent need to fly than the other passengers; literally everyone on the plane is a doctor who has patient appointments tomorrow, or a guy going to a funeral tomorrow, or a lady who's expected to be back to work tomorrow, or a parent with a kid in the hospital, etc and the airline's not going to triage people by making value judgments about whose situation is the most dire.
I did pull one thing one time when I got delayed by a combination of customs and an incompetent airline that delayed me from Costa Rica. The closed the gangway and I explained I had a meeting at the White House in the morning.

Of course my 'meeting' was reporting to work after my vacation. Yes, my bad, but I would have been called on it if I was at an east coast airport.
__________________
"The debug setting for Gender in SL (AvatarSex) is an unsigned 32bit integer value. Not a boolean. I'm still waiting to see what our other options will be. =^-^=" Imnotgoing Sideways

"Ok, I have to ask, WTF is this thread even about and why is it hundreds of posts? I am out of vodka so I don't feel like reading it to find out." Cristiano

"Why? Don't like me ban me" Cathiee
Kara Spengler is offline   Reply With Quote
1 User Said Thanks:
3 Users Like This:
Old 04-10-2017, 08:04 PM   #27 (permalink)
Millitant Atheist
 
Ishina's Avatar
MotoXexual
 
Join Date: Jun 2009
Posts: 8,870
You'd have thought they'd have a seating procedure worked out by now.
Ishina is offline   Reply With Quote
Old 04-10-2017, 08:26 PM   #28 (permalink)
A Napoleon in rags

*SLU Supporter*
 
Briar Bing's Avatar
Becoming a ghost
 
Join Date: Jun 2007
Posts: 5,751
My Mood:
SL Join Date: May 2003
__________________
Stealin' kisses from the leopards' faces
Briar Bing is offline   Reply With Quote
Old 04-10-2017, 08:47 PM   #29 (permalink)
Senior Member
 
Wanda Belinda's Avatar
 
Join Date: Oct 2016
Posts: 1,503
How did he get on the plane? Every time I've flown you have to have a boarding pass with the seat number printed on it. I assume they can overbook tickets, but they shouldn't be printing boarding passes with duplicate seat numbers.
Wanda Belinda is offline   Reply With Quote
1 User Said Thanks:
Old 04-10-2017, 09:14 PM   #30 (permalink)
Junior Member
 
Twisted Pharaoh's Avatar
Along with Athena, move also your hand
 
Join Date: Feb 2010
Posts: 2,141
My Mood:
SL Join Date: Yesterday
That's a problem they could solve without harming anyone with a little bit of organization. If they can't handle this smoothly, do you really want to entrust them with your life as a passenger?
__________________
Quote:
Originally Posted by Chuang Tzu
If he who bursts out in anger is not really angry, then his anger is an outburst of nonanger. If he who launches into action is not really acting, then his action is a launching into inaction. He who wishes to be still must calm his energies; he who wishes to be spiritual must compose his mind; he who in his actions wishes to hit the mark must go along with what he cannot help doing. Those things that you cannot help doing - they represent the Way of the sage.
Twisted Pharaoh is offline   Reply With Quote
1 User Said Thanks:
3 Users Agreed:
Old 04-10-2017, 09:18 PM   #31 (permalink)
Senior Member
 
Dakota Tebaldi's Avatar
Lurkin' and stuff
 
Join Date: Feb 2008
Location: Down by the bay, where the watermelons grow...
Posts: 12,110

Awards: 1
SLU Creepy Avatar Competition 2014 Participant 
Quote:
Originally Posted by Twisted Pharaoh View Post
That's a problem they could solve without harming anyone with a little bit of organization. If they can't handle this smoothly, do you really want to entrust them with your life as a passenger?
Heh - well, I don't think corporate managers' kerfuffles over seating assignments have anything to do with the pilot's skill.
__________________
Quote:
Originally Posted by Io Zeno
Cody, you are unusual.
Dakota Tebaldi is offline   Reply With Quote
Old 04-10-2017, 09:25 PM   #32 (permalink)
Senior Member

*SLU Supporter*
 
Jolene Benoir's Avatar
What time is it?
 
Join Date: Dec 2010
Posts: 7,827
My Mood:
SL Join Date: 2007
Quote:
Originally Posted by Briar Bing View Post
They have to come up with the money for those CEO salaries and bonuses somehow!

I remember when flying used to be fun. An experience. Even coach. People would spiff up a bit, wear some nice clothes, and you were treated decently. Now, I dread it.
I will say that flying international is better, not perfect, but better.

Domestic air flight is godawful in every way.
Jolene Benoir is offline   Reply With Quote
2 Users Said Thanks :
Old 04-10-2017, 09:49 PM   #33 (permalink)
子猫女王
 
Katheryne Helendale's Avatar
(Loading...)
 
Join Date: Oct 2009
Location: Right... behind... you...
Posts: 4,803
My Mood:
SL Join Date: 5/20/2008
Client: LL Viewer V3

Awards: 1
SLU Creepy Avatar Competition 2014 Participant 
Quote:
Originally Posted by Jolene Benoir View Post
I loathe flying with a passion. We pay for the privilege of being treated like cattle, an endless source of fees, and them perhaps not even providing the service that you have already paid for.


We really need a Passenger Bill of Rights. If we've already got one, then we need one with more teeth.
__________________
When the power of love overcomes the love of power,
the world will know peace.
-J. Hendrix

Katheryne Helendale is offline   Reply With Quote
Old 04-10-2017, 10:05 PM   #34 (permalink)
子猫女王
 
Katheryne Helendale's Avatar
(Loading...)
 
Join Date: Oct 2009
Location: Right... behind... you...
Posts: 4,803
My Mood:
SL Join Date: 5/20/2008
Client: LL Viewer V3

Awards: 1
SLU Creepy Avatar Competition 2014 Participant 
Quote:
Originally Posted by Briar Bing View Post
Katheryne Helendale is offline   Reply With Quote
Old 04-11-2017, 12:40 AM   #35 (permalink)
Senior Member

*SLU Supporter*
 
Ellie's Avatar
I'm Not Here
 
Join Date: Sep 2010
Location: Ring Of Fire
Posts: 1,654
My Mood:
SL Join Date: 2010
Blog Entries: 1

They 69 year old man pulled off the flight said,
Quote:
“they kill me, they kill me”
making him sound as though his English skills weren't great, so how the hell did they know he understood their directions in the first goddam place?
__________________
“An explanation of climate change from a Nobel Prize-winning physicist looks exactly the same on your Facebook page as the denial of climate change by somebody on the Koch brothers’ payroll." President Obama

Last edited by Ellie; 04-11-2017 at 12:46 AM.
Ellie is offline   Reply With Quote
1 User Said Yay!:
3 Users Said Thanks :
1 User Likes This:
Old 04-11-2017, 06:10 AM   #36 (permalink)
Junior Member
 
Twisted Pharaoh's Avatar
Along with Athena, move also your hand
 
Join Date: Feb 2010
Posts: 2,141
My Mood:
SL Join Date: Yesterday
Quote:
Originally Posted by Dakota Tebaldi View Post
Heh - well, I don't think corporate managers' kerfuffles over seating assignments have anything to do with the pilot's skill.
I was not thinking about the pilot skills, I was thinking about organization, if they are disorganized one of their planes will crash soon.
Twisted Pharaoh is offline   Reply With Quote
Old 04-11-2017, 06:15 AM   #37 (permalink)
Emergency Mustelid
 
Argent Stonecutter's Avatar
 
Join Date: Sep 2009
Posts: 18,741
Quote:
Originally Posted by Wanda Belinda View Post
How did he get on the plane? Every time I've flown you have to have a boarding pass with the seat number printed on it. I assume they can overbook tickets, but they shouldn't be printing boarding passes with duplicate seat numbers.
They had staff that needed to fly to crew a plane at another airport, so they dumped paying passengers for deadheads.
__________________
Argent Stonecutter -- Skyhook Station -- Coonspiracy Store

"And now I'm going to show you something really cool."


The previous is a cybernetic datum published - in direct contravention of DoD Regulation #229RR3X3 - as being conducive to the physical, psychological and/or social well-being of the population.
Argent Stonecutter is offline   Reply With Quote
Old 04-11-2017, 07:21 AM   #38 (permalink)
OccupyE9 Sluni-Goon
 
Kara Spengler's Avatar
Hail Woz, the great and powerful!
 
Join Date: Dec 2008
Location: SL: November RL: DC
Posts: 19,646
SL Join Date: March, 2006
Client: Phoenix & Firestorm
Send a message via Skype™ to Kara Spengler
Quote:
Originally Posted by Wanda Belinda View Post
How did he get on the plane? Every time I've flown you have to have a boarding pass with the seat number printed on it. I assume they can overbook tickets, but they shouldn't be printing boarding passes with duplicate seat numbers.
Some airlines do open boarding so there is no assignment (or maybe just a range of what seats). Point taken though, I have yet to have them ask for volunteers AFTER boarding began. Remove carry-on luggage if the bins are full, yes. Remove people that are in the plane .... never seen it.
Kara Spengler is offline   Reply With Quote
Old 04-11-2017, 07:53 AM   #39 (permalink)
Emergency Mustelid
 
Argent Stonecutter's Avatar
 
Join Date: Sep 2009
Posts: 18,741
Good point, Kara, and ties into a point that I just saw someone make elsewhere:

Their contract didn't allow them to remove him from the plane. Once he's boarded, none of the "denied boarding" conditions (rule 25) apply, and the section of their contract of carriage document that covers removal of the passenger (rule 21) only specifies they can remove a passenger from the plane under certain conditions. Overbooking is not one of them.

Edit: Contract of Carriage Document

Last edited by Argent Stonecutter; 04-11-2017 at 07:55 AM. Reason: Add link to CoC
Argent Stonecutter is offline   Reply With Quote
1 User Agreed:
Old 04-11-2017, 07:56 AM   #40 (permalink)
SUPER BANNED

*SLU Supporter*
 
Free Xue's Avatar
I'm not finished.
 
Join Date: May 2009
Posts: 50,806
My Mood:
SL Join Date: May 2008
Blog Entries: 10

Awards: 2
SLU Creepy Avatar Competition 2014 Participant 
United's phone app just got an update...

__________________
Mass starvation of virtual bunnies due to a cease and desist order. Now THAT is Second Life!
la lucha sigue...
Free Xue is offline   Reply With Quote
Old 04-11-2017, 08:20 AM   #41 (permalink)
OccupyE9 Sluni-Goon
 
Kara Spengler's Avatar
Hail Woz, the great and powerful!
 
Join Date: Dec 2008
Location: SL: November RL: DC
Posts: 19,646
SL Join Date: March, 2006
Client: Phoenix & Firestorm
Send a message via Skype™ to Kara Spengler
Quote:
Originally Posted by Argent Stonecutter View Post
Good point, Kara, and ties into a point that I just saw someone make elsewhere:

Their contract didn't allow them to remove him from the plane. Once he's boarded, none of the "denied boarding" conditions (rule 25) apply, and the section of their contract of carriage document that covers removal of the passenger (rule 21) only specifies they can remove a passenger from the plane under certain conditions. Overbooking is not one of them.

Edit: Contract of Carriage Document
Hmm ... I wonder what is the policy for what to do if they let too many people into the plane? Overbooking is simple, you handle it in the airport with whatever procedure you have in place. Letting too many people in though? It sounds like there was a problem in the boarding lounge (my money is on the deadheads not being checked in properly), however there should be some sort of policy to resolve it beyond 'oh sh*t, what do we do now'.
Kara Spengler is offline   Reply With Quote
Old 04-11-2017, 08:30 AM   #42 (permalink)
state of non-being
 
Amber Guity's Avatar
The maple kind?
 
Join Date: Dec 2009
Location: Saner part of NC
Posts: 2,578
My Mood:
Client: Firestorm
My understanding is that the plane was fully boarded with checked in passengers, and THEN the United employees showed up to board, with no seats available. At that point, I think the employees are the ones who should have to find alternate arrangements, not already seated passengers.
Amber Guity is offline   Reply With Quote
1 User Said Thanks:
1 User Likes This:
Old 04-11-2017, 08:44 AM   #43 (permalink)
OccupyE9 Sluni-Goon
 
Kara Spengler's Avatar
Hail Woz, the great and powerful!
 
Join Date: Dec 2008
Location: SL: November RL: DC
Posts: 19,646
SL Join Date: March, 2006
Client: Phoenix & Firestorm
Send a message via Skype™ to Kara Spengler
Quote:
Originally Posted by Amber Guity View Post
My understanding is that the plane was fully boarded with checked in passengers, and THEN the United employees showed up to board, with no seats available. At that point, I think the employees are the ones who should have to find alternate arrangements, not already seated passengers.
That changes things then. If united did not have another flight to that city in time they should have started calling other airlines to book the seats as soon as they knew about the conflict (and/or seeing if they could get another crew to the other city).
Kara Spengler is offline   Reply With Quote
Old 04-11-2017, 08:52 AM   #44 (permalink)
Myf
McMahon
 
Myf's Avatar
A Small Field Squirrel
 
Join Date: Feb 2010
Location: Syd, Aust.
Posts: 3,429
My Mood:
SL Join Date: March '07
Business: Myficalities
Client: the one you hate

Awards: 2
SLU Creepy Avatar Competition 2014 Participant 
Quote:
Originally Posted by Amber Guity View Post
My understanding is that the plane was fully boarded with checked in passengers, and THEN the United employees showed up to board, with no seats available. At that point, I think the employees are the ones who should have to find alternate arrangements, not already seated passengers.
I believe it's less the case that four United employees turned up demanding a flight, more the case that United had four employees it needed in a different city by a given time. That is to say, it was an organisational decision by United to bully a customer, in preference to rearranging employee work schedules.
Myf is online now   Reply With Quote
Old 04-11-2017, 09:03 AM   #45 (permalink)
OccupyE9 Sluni-Goon
 
Kara Spengler's Avatar
Hail Woz, the great and powerful!
 
Join Date: Dec 2008
Location: SL: November RL: DC
Posts: 19,646
SL Join Date: March, 2006
Client: Phoenix & Firestorm
Send a message via Skype™ to Kara Spengler
Quote:
Originally Posted by Myf View Post
I believe it's less the case that four United employees turned up demanding a flight, more the case that United had four employees it needed in a different city by a given time. That is to say, it was an organisational decision by United to bully a customer, in preference to rearranging employee work schedules.
Which would make sense. I am sure those employees would have no trouble hanging out in some restaurant while on the clock.
Kara Spengler is offline   Reply With Quote
1 User Agreed:
Old 04-11-2017, 09:40 AM   #46 (permalink)
Senior Member
 
Experimental's Avatar
Catching up on videogame backlog
 
Join Date: Dec 2010
Posts: 2,583
My Mood:
Looks like a job opened up at UA... Seriously, lol

https://districtdaybook.com/jobs/yu3EFswSjDAGAyhCr
Experimental is offline   Reply With Quote
Old 04-11-2017, 09:41 AM   #47 (permalink)
state of non-being
 
Amber Guity's Avatar
The maple kind?
 
Join Date: Dec 2009
Location: Saner part of NC
Posts: 2,578
My Mood:
Client: Firestorm
Quote:
Originally Posted by Myf View Post
I believe it's less the case that four United employees turned up demanding a flight, more the case that United had four employees it needed in a different city by a given time. That is to say, it was an organisational decision by United to bully a customer, in preference to rearranging employee work schedules.
I agree with your point. I didn't imply that the employees DEMANDED anything. No matter what, United flubbed this one badly.
Amber Guity is offline   Reply With Quote
1 User Said Thanks:
3 Users Agreed:
Old 04-11-2017, 09:41 AM   #48 (permalink)
Crazy Cat Lady
 
Rose Karuna's Avatar
Flor-i-duh
 
Join Date: Aug 2007
Location: Fort Lauderdale
Posts: 1,873
My Mood:
Unfortunately I travel a lot on business and it has progressively become more and more of a nightmare. Obviously the airlines are not thinking in any way of their customers.

The customer gets to the airport and stands in line to check their bag (anywhere from 5 to 30 minutes) and then stands in line again to go through security (anywhere from 10 min to over an hour) and then joins a very crowded, loud, smelly and ugly boarding area where they can find a seat only about 50% of the time.

Because the airlines have started charging for checking bags everyone tries to crowd the gate and get on the plane before everyone else so that they have a place to put their bag in the overhead.

Flights are generally packed, with every seat full so there is no breathing room. Most seats are 18" across, fun times. Customers end up fighting for mere inches of space to put their feet and shoulders.

Airlines have cut several flights in order to have full planes. This has resulted in absolutely packed planes and if a customer misses a flight or they are bumped because of overbooking, they may not make it to their destination for two or three days! Not because there are not flights leaving, but because all those flights are FULL! This has happened to me personally.

The other thing that I have noticed airlines doing more of is cutting direct flights. They are forcing travelers to go through their hubs, which adds a whole other complexity to flying if they (and their bag) have to catch a connecting flight. This was in fact, how I got stranded in Atlanta for two frigging days. Thank you Delta.

Stews and Stewardess are not paid as much as waiters or waitresses, most of them are in it because they bought into the "glamour" of the job. Which they quickly learn is ANYTHING BUT glamorous. My neighbor is a pilot for American airlines and I was very surprised when he told me what his salary after 20 years on the job was (a bit less than 100K).

Deregulation has made us less safe, less comfortable and less likely to make it to our destinations. Airline executives continue to rake in record profits: United Airlines Announces Full-Year 2015 Profit - Jan 21, 2016

American Airlines earns $2.7 billion 2016 net profit | Airline Financials content from ATWOnline

Customers continue to suffer multiple indignities unless they are able to pay for the every increasing price of business or first class. Most business travelers, with the exception of "executives" are not allowed to take business or first class and are stuck in economy. They tend to stick with a particular airline in order to earn "miles" which they trade in for early boarding and on rare occasions, a business class seat.

How Much Money Do You Need To Fly Business Class On Every Flight?

So long as we, as consumers, continue to put up with this kind of behavior from the airlines we will continue to be treated in this manner.

Maybe it's because I'm old and close to retirement, but I have spoken up at work and told HR and my boss that in no uncertain terms, I will REFUSE to fly Spirit Airlines and United. Period. If they want to send me somewhere then it better be with another airline or I won't go. No if's, and's or but's about it. I am sick of being treated like this. I have also refused to accept multiple connecting flights when a direct flight is available.

Somewhere we just have to take a stand. Apparently I'm not alone in this - a lot of business travelers I know are doing everything they can to keep from having to travel at all (thank you webex) but they are also quitting their jobs when the travel becomes unreasonable. Our company alone has lost 4 systems engineers because they just couldn't do it anymore. It is brutal, on your health, on your family and on your spirit.

So my opinion is FUCK YOU UNITED AIRLINES. I don't ever intend to fly your nasty ass planes again.
__________________
“True terror is to wake up one morning and discover that your high school class is running the country.”
—Kurt Vonnegut
Rose Karuna is offline   Reply With Quote
3 Users Agreed:
2 Users Like This:
Old 04-11-2017, 09:56 AM   #49 (permalink)
Crazy Cat Lady
 
Rose Karuna's Avatar
Flor-i-duh
 
Join Date: Aug 2007
Location: Fort Lauderdale
Posts: 1,873
My Mood:
Quote:
Originally Posted by Kara Spengler View Post
Hmm ... I wonder what is the policy for what to do if they let too many people into the plane? Overbooking is simple, you handle it in the airport with whatever procedure you have in place. Letting too many people in though? It sounds like there was a problem in the boarding lounge (my money is on the deadheads not being checked in properly), however there should be some sort of policy to resolve it beyond 'oh sh*t, what do we do now'.
This actually happens a lot, which is one of the reasons I try and be in the first boarding group and I always keep my boarding pass out, because generally, if a seat is double booked, the person who is not seated is re-booked in another seat (generally a center) or on another airline. Even if they have space in first class I can tell you first hand that they rarely allow an economy passenger to get a first class seat just because economy is full.
Rose Karuna is offline   Reply With Quote
1 User Agreed:
Old 04-11-2017, 10:10 AM   #50 (permalink)
Emergency Mustelid
 
Argent Stonecutter's Avatar
 
Join Date: Sep 2009
Posts: 18,741
Quote:
Originally Posted by Experimental View Post
Looks like a job opened up at UA... Seriously, lol

https://districtdaybook.com/jobs/yu3EFswSjDAGAyhCr
Exit strategy for Sean Spicer?
Argent Stonecutter is offline   Reply With Quote
1 User Likes This:
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are On




SEO by vBSEO