Phoebe Avro

JIRA Update: Changes to The Bug Reporting Process - Second Life

snip:- Second Life users will only see their own reported issues. When a Bug reaches the "Been Triaged" status, they will no longer be able to add comments to their issue.

FlipperPA Peregrine

You are aware LL always talks about communication with residents then baits and switches every two years, right? Forums - gone. Wiki? That was a fun try. JIRA - well, the Atlassian stack kind of sucks anyway.

Same old, same old.

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Peregrine Salon: Flip & Jenn's thang.

Soen Eber

IGNORANCE IS STRENGTH! FREEDOM IS SLAVERY!

Positively Orwellian.

Alexa Lioncourt

Point gun at foot, pull trigger. [JIRA CHANGES]

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Alexa

Taco F. Rubio: how much does a hill billy cost these days?
Sarah Nerd: A sloppy joe and a pack of smokes

Pancake: "I'm not a Princess, I don't need saving. I'm a Queen, and I got this shit handled."

Eboni Khan

Maybe if people weren't raging asshats in JIRA they wouldn't change it.

Soen Eber

Yeah, well, that too.

Nalates

I am not seeing this as a positive change...

Oh CRAP! JIRA Change - I think this a huge problem. It will certainly force me to change how I do things.

I do believe the change is due to the number of abusive rants appearing in the JIRA.

Penny Patton

I'm of mixed feelings on this. On one hand, I've never liked that the Jira was being used as the average end user's only conduit for reporting bugs. For the average user it's just bad on every level. It's confusing, extremely unfriendly and difficult to navigate. It's also set up with internal use in mind, overlaying an extra level of confusion to the user (Hell, as a graphics person there are many SL issues I'd consider "Showstopper" because they cause crashes, reduce frame rates, are the source of unacceptable graphics issues, but according to the arcane terminology of programmers, would be minor, moderate, or major depending on what was affected, how it was affected, but not "showstopper" because they were deliberate, are not technically a bug despite being broken, have a work around even if said work around breaks other things, etcetera.)

Not to mention the comments section of each Jira is ripe for all the pent up frustrations, misinformed assumptions, and outright gibberish of whoever stumbled across it.

It's also awful for LL's PR considering some of the "less thought out" commentary from some of the Lindens.

Finally, it's been obvious since the beginning that LL outright ignores how many votes/user support a Jira issue gets.

So, yeah, I'd say SL needs a better conduit for the average user to submit bugs and I'm sure they could make this easier and more effective for themselves as well.

On the other hand, as others have already pointed out, the Jira is fundamentally tied to the wiki, can often be the only conduit for users to voice concerns over an issue, and is necessary for content creators to track issues affecting their work. I'd probably say this is the biggest problem.

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The Digital Pasture - SL from a cow's point of view. When the cow is also a designer.

Penny Patton

Possibly, but even the most politely dispensed yet tragically misinformed nonsense is less helpful than an obscenity filled rage-post that happens to be spot-on in detailing exact problems, why they're problems and how they could be fixed.

Eva Ryan

Not to sound apathetic about things; but, this seems to be another symptom of a downward slide to treating us like mushrooms (Keep us in the dark and feed us BS); much like most politicians come to think of it.

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ElyHynes Elysium

@EvaRyanSL is so FIC Humble follows her

Penny Patton

I'm not sure I'd call it a "trend". LL has always been like that as long as I've been in SL.

Ramen Jedburgh

Just a side note. If they really want to push Second Life more into the mainstream again, they need to just call it "Support" or something because no one knows what the fuck a "Jira" is.

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Ramen Jedburgh
Abusively Cute ^_^

Brenda Archer

My reply.

Phoebe Avro

This is very true!

Drongle

That can reasonably be advanced as the motivation for restricting comment, but not really for restricting visibility.

Penny Patton

How is that any different from how LL has been treating bug reports? Seriously!

Really? They seem to be pushing a lot more features we've needed for years now at a surprisingly fast (for LL) pace. I'd say that kind of investment is a very strong sign that they do understand that.

It's also not a series of tubes. You should know that.

These points I agree with. I'm very concerned on all counts. However, the current Jira doesn't always address these problems well, either.

Now, given LL's track record, I can certainly understand why people expect the worst (and I'm not saying I don't), but there are ways they could steamline the process to handle all of these points better than the current system.

Will they? Well, ok, probably not.

I forget where I was going with this.

Menchor Barbosa

The easiest thing they could do is post an issue when they find a live one, and say they are aware of and post status, there don't have to be unlimited comments. I rarely check the LL Jira but I do track the Firestorm one.

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Baroness Menchor, the Deadly, of the Great Army of the Invincible Infidel, Whose Great Swarms of Evil and Horror Laid Waste to the Souls of a Million True Believers and Left Their Souls Rotting in the Summer Sun for the Buzzards to to Ravish as Their Souls Sunk to the Depths of Torment and Hopelessness, Abandoned by Their Gods.

Youth and strength can almost always be overcome by old age and treachery