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Old 09-06-2012, 04:15 PM   #1 (permalink)
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LL Closing the Jira system

JIRA Update: Changes to The Bug Reporting Process - Second Life

snip:- Second Life users will only see their own reported issues. When a Bug reaches the "Been Triaged" status, they will no longer be able to add comments to their issue.
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Old 09-06-2012, 04:18 PM   #2 (permalink)
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You are aware LL always talks about communication with residents then baits and switches every two years, right? Forums - gone. Wiki? That was a fun try. JIRA - well, the Atlassian stack kind of sucks anyway.

Same old, same old.
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Old 09-06-2012, 06:39 PM   #3 (permalink)
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User-submitted bug reports help improve the Second Life experience for all Residents, so we greatly appreciate all of you who take the time to provide this invaluable information to us.

Because we want to make it even easier to report bugs, today we are making some changes that will streamline the bug reporting process, allowing us to more quickly collect information and respond to issues.
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Old 09-06-2012, 06:40 PM   #4 (permalink)
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Point gun at foot, pull trigger. [JIRA CHANGES]
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Old 09-06-2012, 06:46 PM   #5 (permalink)
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Maybe if people weren't raging asshats in JIRA they wouldn't change it.
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Old 09-06-2012, 07:15 PM   #6 (permalink)
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Maybe if people weren't raging asshats in JIRA they wouldn't change it.
Yeah, well, that too.
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Old 09-06-2012, 08:26 PM   #7 (permalink)
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I am not seeing this as a positive change...

Oh CRAP! JIRA Change - I think this a huge problem. It will certainly force me to change how I do things.

I do believe the change is due to the number of abusive rants appearing in the JIRA.
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Old 09-06-2012, 08:28 PM   #8 (permalink)
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I'm of mixed feelings on this. On one hand, I've never liked that the Jira was being used as the average end user's only conduit for reporting bugs. For the average user it's just bad on every level. It's confusing, extremely unfriendly and difficult to navigate. It's also set up with internal use in mind, overlaying an extra level of confusion to the user (Hell, as a graphics person there are many SL issues I'd consider "Showstopper" because they cause crashes, reduce frame rates, are the source of unacceptable graphics issues, but according to the arcane terminology of programmers, would be minor, moderate, or major depending on what was affected, how it was affected, but not "showstopper" because they were deliberate, are not technically a bug despite being broken, have a work around even if said work around breaks other things, etcetera.)

Not to mention the comments section of each Jira is ripe for all the pent up frustrations, misinformed assumptions, and outright gibberish of whoever stumbled across it.

It's also awful for LL's PR considering some of the "less thought out" commentary from some of the Lindens.

Finally, it's been obvious since the beginning that LL outright ignores how many votes/user support a Jira issue gets.

So, yeah, I'd say SL needs a better conduit for the average user to submit bugs and I'm sure they could make this easier and more effective for themselves as well.

On the other hand, as others have already pointed out, the Jira is fundamentally tied to the wiki, can often be the only conduit for users to voice concerns over an issue, and is necessary for content creators to track issues affecting their work. I'd probably say this is the biggest problem.
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Old 09-06-2012, 08:31 PM   #9 (permalink)
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I do believe the change is due to the number of abusive rants appearing in the JIRA.
Possibly, but even the most politely dispensed yet tragically misinformed nonsense is less helpful than an obscenity filled rage-post that happens to be spot-on in detailing exact problems, why they're problems and how they could be fixed.
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Old 09-06-2012, 08:47 PM   #10 (permalink)
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Not to sound apathetic about things; but, this seems to be another symptom of a downward slide to treating us like mushrooms (Keep us in the dark and feed us BS); much like most politicians come to think of it.
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Old 09-06-2012, 08:54 PM   #11 (permalink)
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Not to sound apathetic about things; but, this seems to be another symptom of a downward slide to treating us like mushrooms (Keep us in the dark and feed us BS); much like most politicians come to think of it.
I'm not sure I'd call it a "trend". LL has always been like that as long as I've been in SL.
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Old 09-06-2012, 08:57 PM   #12 (permalink)
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Just a side note. If they really want to push Second Life more into the mainstream again, they need to just call it "Support" or something because no one knows what the fuck a "Jira" is.
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Old 09-06-2012, 09:04 PM   #13 (permalink)
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Maybe if people weren't raging asshats in JIRA they wouldn't change it.
My reply.
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Old 09-06-2012, 09:09 PM   #14 (permalink)
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Also --if you file a bug report and get ZERO feedback---why bother..
This is very true!
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Old 09-06-2012, 09:14 PM   #15 (permalink)
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I do believe the change is due to the number of abusive rants appearing in the JIRA.
That can reasonably be advanced as the motivation for restricting comment, but not really for restricting visibility.
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Old 09-06-2012, 09:16 PM   #16 (permalink)
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This is another step in the separation of Linden Lab from what another company would think of as their customer base.

Now the JIRA can be for internal issues and things that, well, bug us can be treated as something from "out there".
How is that any different from how LL has been treating bug reports? Seriously!

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Doesn't seem like current management understands that the current high-priced land tier system depends on US feeling like WE belong here.
Really? They seem to be pushing a lot more features we've needed for years now at a surprisingly fast (for LL) pace. I'd say that kind of investment is a very strong sign that they do understand that.

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This isn't a game app you download and use for an hour and uninstall.
It's also not a series of tubes. You should know that.

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So now we won't be able to learn and share about issues.

I am fairly weak in knowing abt software etc.---so for me I learned from jiras what was possible to be fixed ---kept me from just throwing in the towel on many occasions.

Also --if you file a bug report and get ZERO feedback---why bother..
These points I agree with. I'm very concerned on all counts. However, the current Jira doesn't always address these problems well, either.

Now, given LL's track record, I can certainly understand why people expect the worst (and I'm not saying I don't), but there are ways they could steamline the process to handle all of these points better than the current system.

Will they? Well, ok, probably not.

I forget where I was going with this.
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Old 09-06-2012, 11:44 PM   #17 (permalink)
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The easiest thing they could do is post an issue when they find a live one, and say they are aware of and post status, there don't have to be unlimited comments. I rarely check the LL Jira but I do track the Firestorm one.
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