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Old 09-06-2012, 02:26 PM   #1 (permalink)
I am the Script Police!

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Thumbs down Point gun at foot, pull trigger. [JIRA CHANGES]

This is a piece of work.

So now we can report bugs, but we can't share them with each other. Nor can we vote, or comment on them. I've been reporting bugs for years, I think I am done at this point.
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Old 09-06-2012, 02:30 PM   #2 (permalink)
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This is so stupid I find it really hard to believe.
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Old 09-06-2012, 02:39 PM   #3 (permalink)
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To be fair, the JIRA was a bit of a hot mess, but it is quite lame that we can no longer check to see if something has already been reported.

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Old 09-06-2012, 02:42 PM   #4 (permalink)
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Actually, come to think of it, this looks like an effort to hide any further bugs that go unfinished. Basically, once the current JIRA is worked through, we can no longer link to each other and go, "Look, this one has been open for five years!"
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Old 09-06-2012, 02:44 PM   #5 (permalink)
I am the Script Police!

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LL should ban people who abuse the JIRA, not lock up the JIRA from everyone.
LL should also open up more avenues of communication, so angry people don't crap on all the genuinely good bug reporting with their white hot rage.
JIRAs should not be private, because SL is broken OFTEN. It's important to look up issues to make sure it's not just you.
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Old 09-06-2012, 02:58 PM   #6 (permalink)
...

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Oz said it himself at SLCC 2010...

"It's our JIRA. You lose."

So, I think the subtext of this latest message from the lab is loud and clear:

NSFW
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I'll admit it feels bizarre for me to say this but.... STOP FEEDING THE TROLL
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Old 09-06-2012, 03:05 PM   #7 (permalink)
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This is nuts. Being unable to search the Jira ... makes it impossible to help other users with problems in the platform ... impossible to tailor one's own experience to avoid existing problems ....

They must be planning to shut down development on SL. I can't imagine rolling out new features with, effectively, no users reporting issues.

Their new wiki entries seem to indicate that the only bugs they are interested in having reported are security exploits.

It's tempting, terribly tempting, to put up a shadow Jira server for users.
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Old 09-06-2012, 03:09 PM   #8 (permalink)
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I took their survey and suggested that even if they want to block cross commenting, they should still allow visibility. I don't see the harm in being able to check if something has been reported already, or linking pertinent issues. They should really reconsider that.
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Old 09-06-2012, 03:19 PM   #9 (permalink)
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Shaking the tree ....

LL Shutting down server development? JIRA changes... - Second Life
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Old 09-06-2012, 03:21 PM   #10 (permalink)
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...It's tempting, terribly tempting, to put up a shadow Jira server for users.
I like this idea very much
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Old 09-06-2012, 03:21 PM   #11 (permalink)
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Me too, in the General forum Changes to the jira.. hiding bug reports? - Second Life
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Old 09-06-2012, 03:31 PM   #12 (permalink)
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The Lab has lost a lot of managers, but are there no adults left? This is the work of a petulant pre-schooler, certainly not anybody qualified to make process decisions.
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Old 09-06-2012, 03:44 PM   #13 (permalink)
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I am not going to spend my time filling out a comprehensive bug report only to find out it was a waste of time because it has already been reported. Previously I would check through, and find that many bugs had already been spotted, and then add my own information, or create a new one if it didn't seem to have been raised.

I'm also currently helping a friend with a connection problem by looking at the JIRA current and solved issues, and it has proved useful in that.

Helping LL should be a two-way street - now it is one one-way I have to conclude that my input is no longer required.
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Old 09-06-2012, 04:12 PM   #14 (permalink)
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LL's new jira system.

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Old 09-06-2012, 04:17 PM   #15 (permalink)
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Sent to their 'feedback' link for them to ignore as I expect they will:

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I recognize that the JIRA is probably an insurmountable challenge from your perspective... but it is an exceptionally VALUABLE TOOL to us on this side. We get precious little communication about bugs and work-arounds from LL as it is, the JIRA has been indespensible to those of us who run into 'unexpected behavior' (as some of us often do).

PLEASE reconsider shutting down the jira. If anything, Require premium membership to create/update jira issues, and leave it read-only to everyone else.

Unless, of course, this is just a hint that LL is abandoning development efforts on second life.
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Old 09-06-2012, 04:40 PM   #16 (permalink)
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The sad thing is that it seems they are decreasing user interaction with the system because of some FUD usual suspects. The thing is that the JIRA pages can be indirectly helpful in spreading information about useful workarounds and non-SL fixes. For example, I was having an odd crash issue that occurred when I clicked the upload button. Well, it turned out it was a conflict between SL and Skydrive. A user on a JIRA explained how to fix it quickly.

This decision is just very disappointing on many levels.
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Old 09-06-2012, 04:41 PM   #17 (permalink)
But it refused. <3

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Quote:
Originally Posted by Tengu Yamabushi View Post
Oz said it himself at SLCC 2010...

"It's our JIRA. You lose."

So, I think the subtext of this latest message from the lab is loud and clear:

NSFW
Gawd, I was there for that talking at. My loathing of the man hasn't worn off yet.
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Old 09-06-2012, 04:48 PM   #18 (permalink)
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So much of the creativity in SL has always hinged on users fixing problems, creating workarounds, and educating one another. This could certainly all go on purely on third party sites, but then it's even further removed from LL's direction and input.
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Old 09-06-2012, 04:49 PM   #19 (permalink)
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This makes me think that they're starting to wind down SL altogether.
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Old 09-06-2012, 04:50 PM   #20 (permalink)
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Some of us from the SL Beta group have splintered off a new group where we will share and dissiminate important jira reports and eventually create a 'shadow jira' of sorts for people to reference. More info as we have it will be made available. We're just jumping off on this now.
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Old 09-06-2012, 04:53 PM   #21 (permalink)
But it refused. <3

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Quote:
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So much of the creativity in SL has always hinged on users fixing problems, creating workarounds, and educating one another. This could certainly all go on purely on third party sites, but then it's even further removed from LL's direction and input.
First place I check when something weird happens in SL is SLU.
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Old 09-06-2012, 04:55 PM   #22 (permalink)
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I wonder if Linden Lab has taken into consideration how much of a customer support burden is lifted from them by the residents who participate in processes like the JIRAs and use that knowledge to, in turn, help people like me on forums like this one or the official forums.

In 5+ years, I have had lots of problems using Second Life. But I have only filed maybe 2 or 3 support tickets and used Live Chat I think 3 times. That's because I can get answers to fix most of my problems quickly and reliably by asking on a forum first.
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Old 09-06-2012, 04:56 PM   #23 (permalink)
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Maybe Cristiano should open a bug reporting section in the forum then the Lindens know where to look ^^

P.S.

I started a thread about this, sorry I didn't see this one when i looked before posting
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Old 09-06-2012, 04:58 PM   #24 (permalink)
But it refused. <3

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Maybe Cristiano should open a bug reporting section in the forum then the Lindens know where to look ^^
Got that covered, I think.
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Old 09-06-2012, 05:07 PM   #25 (permalink)
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I don't think LL ever realised what a good resource the JIRA was for resident help - the old copy of the Bug Tracker Wiki page stated:

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Search the Bug Tracker to see if the bug has already been reported. It's comforting to know someone else has the same problem.
It was so much more than 'comforting'!
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