SLUniverse Forums

Siobhan OFlynn

Reading that other thread reminded me that I really should publically thank Fallingwater for the fantastic and fast customer service I received on Saturday night.

I tried to buy a pair of shoes at Shiny Things on Sat night just before Misty's party and when I clicked on the pay button, it took fucking forever to debit the L$ out of my account. Then, nothing happened. The merchandise simply wasn't delivered, probably because the transaction timed out! Anyway, instead of getting hysterical, I simply created a notecard, logged into my transaction history, made a copy of the transaction, copied it to the notecard with a brief explanation of what had occured and after renaming the notecard "Siobhan OFlynn" I dropped it on Fallingwater's profile.

I kind of resigned myself to wearing a different pair of shoes for the party, even though I really wanted the other pair! After TPing to Zor's place, I was kind of bummed that I didn't have the shoes I wanted. The next thing I know, I get an IM from Fallingwater and within minutes, I was wearing my new lavender spring fling shoes! I really couldn't have asked for a nicer or quicker response.

Thanks, Fallingwater Cellardoor, for being the gold standard that other SL merchants should be aspiring to!

__________________

juro

Envoy Costagravas

Classy business person, graceful artist.

__________________
"If you wou'd not be forgotten as soon as you are dead and rotten,
either write things worth reading, or do things worth the writing."
~ Benjamin Franklin

Raindrop Drinkwater

That's great to hear!

__________________

Cristiano

This story would have been more touching if you hadn't convinced me that I needed to be naked at that party and you kept your clothes on, including your Shiny Things shoes. I think you tricked me.

__________________
"How do you defame someone who has been arrested in three different Chuck E. Cheeses?" - 30 Rock

Cruise Swain

I would like to think that this isnt exceptionally special. There is still a great amount of merchants around that do care, thank god.

__________________

Siobhan OFlynn

I'm crushed that you didn't notice my g-string and purple flower pasties.

Joshua Nightshade

I love Fallingwater's stuff, however she's dead to me for refusing to let me cash in my FIC points to get a couple of plants with mod permissions.

DOESN'T SHE KNOW HOW THIS STUFF WORKS?

Khamon

Fallingwater is a shining example of everything, including pissing off Joshua for the entertainment of the masses.

__________________
Please Visit Our Gardens and Our Website

Beebo Brink

And some of us are so thankful that she did.

__________________

Verkin Raven

While SL needs more professional and friendly merchants, it sure as hell also needs more customers like you.

Calm AND providing all the necessary information? That puts you in the top percentile.

Do you... *gasp* also read the instructions on things you buy?

Envoy Costagravas

From all the pics I've seen, about the only convincing you apparently need is "hey, Cris, why dontcha take off your clothes?"

Cocoanut Koala

My two cents: Fallingwater is a fabulous artist, a conscientious business owner, and a very nice and down-to-earth person.

coco

__________________

ARABIAN NIGHTS by Shagz Anubis

Siobhan OFlynn

Thanks, Verkin.

And yes, I do read the instructions on the things I buy.

I have the instruction manual for my Sex Gen Velvet Vagina committed to memory.

Joshua Nightshade

Beebo Brink

Yes, yes, but what about Cris? We need more people to wade in on the nekkid issue. Come on, Coco, I'm counting on you for an extended discussion of this burning derailment.

Cattrina Careless

Plus lots of !!!!!!!!!!!!!!!! for emphasis

WarKirby Magojiro

I have to agree here. This is really nothing special. I do this all the time, and none of MY customers even have the courtesy to provide transaction details.

Not to rain on your parade, but replacing items quickly without fuss is really nothing special. Or at least, it shouldn't be >.>

__________________

Siobhan OFlynn

As far as I'm concerned, this needs it's own thread so that Cristiano can throw Coconut and me out of it everytime someone posts a nakey pic of him.

I agree, it shouldn't be something special, but sometimes it's nice to post something positive. Also, Fallingwater is an immensely successful creator and is extremely busy, I'm sure. I was particularly impressed that she, as busy as she is, took the time to personally contact me and take care of my issue. It seems like alot of designers/creators of her caliber have hired customer service people to field inquiries and like I said, I was impressed that she took care of it herself.

Beebo Brink

I'm overdue with my Cellardoor anecdote. She won my undying appreciation when she dropped a pair of City Walk shoes on me as a gift. I had posted on a forum (pretty sure it was SC) that I loved men's shoes in terms of styling, but the sizes were generally too big for me and I had given up buying them.

The City Walk shoes were perfect, they're still a favorite of mine, and since then I've bought probably a dozen other Shiny Things shoes and boots and anxiously await her every release.

Khamon