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Old 04-27-2012, 05:29 PM   #101 (permalink)
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I know that I was horribly disappointed in linden homes - I was expecting a community build, with homes laid out in an attractive manner, maybe some gardens and other communal areas. Instead it was almost as hideously put together as the worse mainland plots.

As for the problem with the special big estates? They still [to my knowledge] get their cost break on tier too - even while they were getting rid of the cost break for educational and non-profit organizations. This was right around when M was gotten rid of and Phillip was back in charge for a bit, and I'm not sure who was responsible, but that other estate owners who don't qualify are angry, well, it makes me angry too, since its the same thing keeping others from getting land too.
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Old 04-27-2012, 05:32 PM   #102 (permalink)
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After reading many threads about retaining people, perhaps the easiest way to introduce people is to have some game like tasks that teach the basics in a fun way, and reward them with a few Lindens when they finish. Could someone game this for Lindens, sure, but if the tasks take some time to complete and the reward is small, few other than newbies will bother. SL isn't really a game, but dumping someone in without learning some of the basics makes for really low retention. A game that rewards them is one of the easiest ways and it gives a newbie a few $L, it took me over a week to discover I could buy Lindens, I thought you had to earn them in world. (No, I got no mentoring or help when I started SL, but I wanted to build things and just kept learning.)
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Old 04-28-2012, 10:39 AM   #103 (permalink)
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I am available for new resident retention consulting at reasonable rates.

I don't expect to hear from Linden Lab
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Old 04-28-2012, 11:01 AM   #104 (permalink)
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As has been demonstrated in the past, huge estates like Anshe can pull regions offline and put regions online quite easily. This coincides with the rumor that Atlas program members don't have to pay region setup fees. Here's why THAT alone is a terrible idea:

There's a huge land glut in Second Life. There's two ways to fix this. The first way to fix this is to bring people into second life. Ever since Rodvik came to the Lab, they've been trying really hard to do that. However, that's not working out too well. The other way to fix this is simply let estates fail. It's hard to admit, but that's what needs to happen.

The problem however is that the mega estates that have no region setup fees have nothing to lose. They simply call up Linden Lab and say, "Hey, we need 20 regions this month, thanks" or "Hey we're pulling off 15 regions this month". They have no vested interest in what happens, and they don't have to pay for it. This prevents every other estate who HAS to pay region fees from competing. We have to shell out $1k per region, from there we have to make it work. Everyone who has a better business model, or better community, but aren't part of the cool kids club, literally can't afford to compete with the big estates in SL. Special treatment estates can fail and roll with the punches at no cost. Anyone who's invested tens of thousands of dollars in region setup fees are SOL.

To have LL do a marketing campaign on their behalf is just another poke in the eye to anyone who doesn't have a sweet deal with Linden Lab. For the past two years the Wastelands has stayed about the same size, and it's not for a lack of trying. Sure we're very niche, but we make up for it with just about everything else we offer. Hell, I even allow people to build non-theme at 512m+ in the sky, so it's not as if you're really limited to just the theme of the estate. On top of all that we don't have ANY grandfathered full regions, and I offer some of the cheapest tier on the grid. I really don't think *I'M* doing anything wrong.

@Trasee: I don't want to ask for special treatment vs other estates. I want all estates to have the same offers. That way how an estate is run determines their success. Although, I will admit that I would take special treatment if it was offered to me, because it seems the only way to compete these days. That no-setup fee region thing was a sweet deal when it was offered to everyone. But if the everyone was being treated fairly, I wouldn't take the special treatment because it doesn't seem right.
Can't disagree with most of what you have to say.

If you are paying 1K US$ per 'new' region - that is an area you might revisit. The "used" (resale) sim market is (and has been for a while) around $200 plus remaining tier, which puts a sim around 500 US$ if the sale includes a full month tier.
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Old 04-28-2012, 11:15 AM   #105 (permalink)
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I know that I was horribly disappointed in linden homes - I was expecting a community build, with homes laid out in an attractive manner, maybe some gardens and other communal areas. Instead it was almost as hideously put together as the worse mainland plots.
Same here. I visited an area which had these things, but mine did not. I think they should also have sandboxes.


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Old 04-28-2012, 11:50 AM   #106 (permalink)
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I am available for new resident retention consulting at reasonable rates.

I don't expect to hear from Linden Lab
I believe if you put together a proposal LL would entertain it.
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Old 04-28-2012, 12:32 PM   #107 (permalink)
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i redesigned the UI , i should redesign SL! xD hire me as Linden and i will make people truly reexperience SL wuahaha

ah....well....lemme dream...
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Old 04-28-2012, 12:54 PM   #108 (permalink)
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i redesigned the UI , i should redesign SL! xD hire me as Linden and i will make people truly reexperience SL wuahaha

ah....well....lemme dream...
LL just fired a UX lead and hired some guy from new york. Probably to work on LL's important stuff that has zero to do with SL (that LL is letting lay fallow till it dies).
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Old 04-28-2012, 10:54 PM   #109 (permalink)
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After reading many threads about retaining people, perhaps the easiest way to introduce people is to have some game like tasks that teach the basics in a fun way, and reward them with a few Lindens when they finish. Could someone game this for Lindens, sure, but if the tasks take some time to complete and the reward is small, few other than newbies will bother. SL isn't really a game, but dumping someone in without learning some of the basics makes for really low retention. A game that rewards them is one of the easiest ways and it gives a newbie a few $L, it took me over a week to discover I could buy Lindens, I thought you had to earn them in world. (No, I got no mentoring or help when I started SL, but I wanted to build things and just kept learning.)
A few days ago I created a new account to stumble around "as a newbie". I remembered how in the past, there was at least a small guide as to how to move, how to fly, how to put on things and stuff and how to buy lindens. When I logged in for the "first time", I felt like I just got dumped straight into SL. No guides whatsoever on anything, just simply the user interface. I decided to keep up with my newbie act and I realized that instead of help I met more creeps than I needed.
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Old 04-29-2012, 12:12 AM   #110 (permalink)
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Castara, this is a feature, not a flaw. Before Rodvik was brought onboard, Philip decided to remind all of SL of his amazing decision making ability (no pesky logic required!) and announced that they had decided that the orientation itself was an obstacle to new user retention and that the obvious solution was to simply get rid of the orientation entirely.
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Old 04-29-2012, 12:38 AM   #111 (permalink)
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Castara, this is a feature, not a flaw. Before Rodvik was brought onboard, Philip decided to remind all of SL of his amazing decision making ability (no pesky logic required!) and announced that they had decided that the orientation itself was an obstacle to new user retention and that the obvious solution was to simply get rid of the orientation entirely.
I remember when i first started sl,i arrived at that castle everyone starts at and it had a guide to learn the controls.
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Old 04-29-2012, 04:45 AM   #112 (permalink)
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Castara, this is a feature, not a flaw. Before Rodvik was brought onboard, Philip decided to remind all of SL of his amazing decision making ability (no pesky logic required!) and announced that they had decided that the orientation itself was an obstacle to new user retention and that the obvious solution was to simply get rid of the orientation entirely.
Hmm. Guess the feature worked well enough because half the time newbies are walking into me because they have little idea on how to use the view button or how to cam around in the first place...
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Old 04-29-2012, 05:01 AM   #113 (permalink)
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Hmm. Guess the feature worked well enough because half the time newbies are walking into me because they have little idea on how to use the view button or how to cam around in the first place...
You'd be surprised at how many people don't have practice with alt/alt+ctrl/alt+ctrl+shift mouse camming. Whenever I see the arrow-style camera controls on a snapshot I wince :< They are so slow and unflexible compared to that.
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Old 04-29-2012, 06:30 AM   #114 (permalink)
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You'd be surprised at how many people don't have practice with alt/alt+ctrl/alt+ctrl+shift mouse camming. Whenever I see the arrow-style camera controls on a snapshot I wince :< They are so slow and unflexible compared to that.
After they walk into me they yell at me in caps for being mean because my bumper activated. :O
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Old 04-29-2012, 07:02 AM   #115 (permalink)
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You'd be surprised at how many people don't have practice with alt/alt+ctrl/alt+ctrl+shift mouse camming. Whenever I see the arrow-style camera controls on a snapshot I wince :< They are so slow and unflexible compared to that.
Alt-Ctrl-Shift?
What does shift do? (I'm not in-world right now and don't want to wait to know...)
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Old 04-29-2012, 08:22 AM   #116 (permalink)
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I use both the shortcut keys and the camera controls - depends on what I'm trying to do.
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Old 04-29-2012, 09:23 AM   #117 (permalink)
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Alt-Ctrl-Shift?
What does shift do? (I'm not in-world right now and don't want to wait to know...)
Alt + mouse = zoom in/out and circle around horizontally
Ctrl+Alt + mouse = circle around vertically and horizontally
Ctrl+Alt+Shift + mouse = linear move horizontally and vertically

ETA: Ctrl+Alt+Sift is linear in the plane at right angles to your direction of view. Which seems right when you use it.

So, what movements should be assigned to the remaining combinations?
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Old 04-29-2012, 10:37 AM   #118 (permalink)
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You'd be surprised at how many people don't have practice with alt/alt+ctrl/alt+ctrl+shift mouse camming. Whenever I see the arrow-style camera controls on a snapshot I wince :< They are so slow and unflexible compared to that.

Idiot newbies, not knowing how to do something no- one's ever told them how to do. True fact- I just worked out I've spent something like (conservative estimate) 300 hours inworld in the last two months. In that time I have read God knows how many wikis, graduated to a TPV, started an account on SLU, built a really crappy table, been to a beginner's GIMP class, jumped in a volcano, and come home one evening to find two strangers having SLex in my living room. I've paid my dues, is what I'm trying to say. And this is the first I've heard it was actually possible to use anything other than the arrows to cam. Never underestimate the amount of information even the most auto- didactic newbie might have trawled through in order not to have accumulated a skill you take for granted.

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Old 04-29-2012, 11:05 AM   #119 (permalink)
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Back in my Mentor days, I gave the crash course in alt-click camera control a lot. It's one of the most useful and most easily overlooked features in SL.

At one point in the past, LL tested a self-guided course with instructions—which actually covered the basic skills—to replace Orientation Island (which at that point involved an HUD-based quest that didn't always work). It was my favorite of the bunch, but apparently it had no impact on retention numbers. The closest thing I've seen to that approach since is Caledon Oxbridge, which does it even better.
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Old 04-29-2012, 11:24 AM   #120 (permalink)
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Never underestimate the amount of information even the most auto- didactic newbie might have trawled through in order not to have accumulated a skill you take for granted.
That's just it, tho. LL fails to convey the information that should be a part of the initial new-user orientation and leaves it up to newbies stumbling through the disorganized (and sometimes misinformation spreading) torrent of resident created tutorials and information bases.
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Old 04-29-2012, 03:02 PM   #121 (permalink)
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That's just it, tho. LL fails to convey the information that should be a part of the initial new-user orientation and leaves it up to newbies stumbling through the disorganized (and sometimes misinformation spreading) torrent of resident created tutorials and information bases.
Absolutely, and they're relying on their new users to be like me: more than willing to trawl through reams of information because that's part of the fun, more than willing to make a few mistakes, more than slightly enchanted by the anarchic nature of it all. I'm not an RTFM kinda person, and I suspect that whatever I'd encountered in my freshly- baked newb days, I would have stuck around. But to rely on your new users to be more like me character- wise than less is, I suspect, completely fuggin batshit.

There's been lots of talk about Infohubs, and I've just been reminded of an experience I had on my first day. I set up my account in 2007 but my PC wasn't having any of SL, so by the time I logged in again as a re- newb I had 127$L in my account and had already- a long time ago- been for a wander around the grid. But for some reason I ended up back at an infohub, one of the very shouty ones. I TP'ed in and very soon became aware that someone was shouting obscenities at me via voice (I was wearing horrible bright red 2007- style hair, and the person in question kept referring to me as 'Red').

Ten seconds later I'm the victim of an aerial 'teabagging' attack by a man with, as far as I remember, enormous guns where his arms should have been. The image that sticks with me of that experience (which was both momentarily disorientating and authentically threatening, mainly because of the Voice element) was seeing the newbie tutorial signs out of the corner of my eye as I TP'ed out.

I TP'ed away, but that's because I knew I could, and had somewhere to TP to (and besides, I really needed to get rid of that hideous griefer- magnet hair with a quickness). In order to get to that tutorial, I would have had to get up and brush myself off after what was basically the closest thing you're going to get in SL to a consent- free violent assault with a fairly prominent sexual component, all with the dude who'd teabagged me standing around in voice range LOL'ing at the magnitude of his own hilariousness. LOLWTF, Lindens, is all you can really say to that in retrospect.

So, what to do? I dunno, find that infohub in my TP history and hang around being a friendly face for an hour or so, I guess. With the sound down, because, Jesus....
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Old 04-29-2012, 03:27 PM   #122 (permalink)
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Idiot newbies, not knowing how to do something no- one's ever told them how to do. True fact- I just worked out I've spent something like (conservative estimate) 300 hours inworld in the last two months. In that time I have read God knows how many wikis, graduated to a TPV, started an account on SLU, built a really crappy table, been to a beginner's GIMP class, jumped in a volcano, and come home one evening to find two strangers having SLex in my living room. I've paid my dues, is what I'm trying to say. And this is the first I've heard it was actually possible to use anything other than the arrows to cam. Never underestimate the amount of information even the most auto- didactic newbie might have trawled through in order not to have accumulated a skill you take for granted.

I joined and, if not for NCI & Caledon, I would've been gone. I think I learned ctrl+alt mouse in a building class, which was a good month or two after joining. And, it took me forever to use. I just couldn't control it. Now, I use it for taking photos. Otherwise, alt mouse to click & zoom in.

BTW, I like the cam control arrows. Usually whereever I go, those are easier for me to use to find what I'm looking for.

Maybe LL doesn't want to favor any specific groups, but it would behoove them (I like behoove! LOL) to forward new people to the more established helper groups. Rotate them weekly/monthly.. just do something!
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Old 04-29-2012, 03:48 PM   #123 (permalink)
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pfft, alt-shift-ctrl camming. My wife gave me a space navigator for christmas. need I say more?
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Old 04-29-2012, 03:52 PM   #124 (permalink)
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space navigator

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Old 04-29-2012, 04:28 PM   #125 (permalink)
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There's a information button (called something other than Help I think) in the LL and most TPVs that is supposed to explain what to do, where and how to do it. I haven't looked at it lately but I assume it's still there. I guess that replaced orientation? (!)

LL should hand out notecards to new avies telling them about NCI and the other mentoring groups.
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