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Old 04-25-2012, 08:47 AM   #26 (permalink)
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Depending what AV a person picks during the sign up, I would have different themed welcome centers, so if you picked the goth AV you would land in a Gothic themed welcome center!

Now if LL asked me, for a small fee i would build them a low lag great looking welcome center with space to put their blurb^^
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Old 04-25-2012, 09:00 AM   #27 (permalink)
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The tutorial I had when joining had me customizing my avatar's appearance, learning how to search inventory and equip things, had a basic building tutorial, learned how to use the world map - there was even a quiz at the end to make sure you understood these concepts before you left.

That was 2007.

The current tutorial does none of these things. That's why you find newbies these days why have never opened their inventory, modded their avatar, or rezzed a prim, even though they are 4 months old.

I was scripting at 2 weeks, dang it.
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Old 04-25-2012, 09:15 AM   #28 (permalink)
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Originally Posted by Wildefire Walcott View Post
According to the Resident Signups to date chart at Grid Survey, between 10,000-20,000 new Second Life accounts are created every day, while mean daily concurrency is slowly declining. There are probably dozens of reasons residents don't stay in SL.
I wish there was more data on these numbers. I don't know what really, maybe time in world and ip addresses, etc.

10-20k a day is a LOT. Where the hell are all of these people? SL always just seems deserted when I travel around.
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Old 04-25-2012, 09:51 AM   #29 (permalink)
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You can verify this by making a new account and just watching the newcomers rez in. (The starting island is instanced though, to spread everyone out, but you'll still see some peers drop in as they cycle around) Given that information, they do come in pretty rapidly. You can end up with small crowds on Saturday US evenings, as newcomers begin talking to each other instead of entering the tutorial building. I've even seen trolls there.
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Old 04-25-2012, 09:53 AM   #30 (permalink)
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how many of those are just spambots signing up because the script is too stupid to recognize that the SL website is not just another forum?

and how great are the chances that LL actually knows that, but still keeps the 19000 spambots in the statistics to look good?
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Old 04-25-2012, 10:00 AM   #31 (permalink)
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I don't think signups are valid at all. I used to make at least one or two alts every time there was a new batch of last names.

The fact that they don't do that anymore makes perfect sense that signups would take a hit.
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Old 04-25-2012, 10:00 AM   #32 (permalink)
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Quote:
Originally Posted by Wildefire Walcott View Post
According to the Resident Signups to date chart at Grid Survey, between 10,000-20,000 new Second Life accounts are created every day, while mean daily concurrency is slowly declining. There are probably dozens of reasons residents don't stay in SL.
Most of the signups have be bots, obviously.


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All that said, the New User Experience is definitely a huge barrier. That first logon needs to be flawless, and you need to be able to see what there is to do and how to get around right away. I haven't tried the latest attempt, but consensus appears to be that it's another misfire.
That would require a rewrite of the architecture that defines SL (from the simulator up). Good luck getting LL to find more capital for such an expensive investment.
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Old 04-25-2012, 10:04 AM   #33 (permalink)
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Cris should charge a fee for every "This is what's wrong with SL and/or LL" thread. He'd never have to worry about server costs again.
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Old 04-25-2012, 10:34 AM   #34 (permalink)
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how many of those are just spambots signing up because the script is too stupid to recognize that the SL website is not just another forum?

and how great are the chances that LL actually knows that, but still keeps the 19000 spambots in the statistics to look good?
So I suppose a better statistic would be "first time log ins" since a spam bot wouldn't download the client and log in.

Also, numbers like "logs in a day later", "logs in a week later" etc.
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Old 04-25-2012, 11:37 AM   #35 (permalink)
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Walk into the linden realms thing by accident before the starting area has even fully rezzed - Check

Have no idea how to move around or do anything - check

Start poking in menus and hit Teleport home thinking it will take you back to the starting area - check

Land at an infohub and be immediately threatened and cussed at-check

If I hadn't already had family in SL I would have quit right there.
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Old 04-25-2012, 11:51 AM   #36 (permalink)
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Originally Posted by Adeon Writer View Post
The tutorial I had when joining had me customizing my avatar's appearance, learning how to search inventory and equip things, had a basic building tutorial, learned how to use the world map - there was even a quiz at the end to make sure you understood these concepts before you left.
Throw in "Basic Mode" and they couldn't do many of those things even if they wanted. They did get rid of basic mode, at least. Thank god.
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Old 04-25-2012, 02:10 PM   #37 (permalink)
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I think one of the starter options should be a child avatar with an explanation of what that means - being a child avatar - and a list of child avatar friendly places. I'm really tired of times when I can't log in at my home point for some reason and SL rezzes me in an adult area. Seriously? WTF!
One of the times a Camp Hardknock sim crashed I wound up in an adult welcome area trying to get back.
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Ok, I have to ask, WTF is this thread even about and why is it hundreds of posts? I am out of vodka so I don't feel like reading it to find out.
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Old 04-25-2012, 02:21 PM   #38 (permalink)
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The Community Gateways were a great starting point for new members. When I first joined in July 2006, I saw nothing and no one. I don't remember if there was a welcome area. All I know is I signed up and started exploring. I got bored quickly and left.

When I rejoined in July 2009, I entered the Faerie Crossing Community Gateway. It was a very nice tutorial walkthru with helpers there to greet new people and help them get acquainted. It was that personal touch that helped me to stay the second time around, and have been here ever since.

I've said it before, LL needs to bring back the community gateways. Give SL the personal touch that is needed for the new residents.
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Old 04-25-2012, 02:22 PM   #39 (permalink)
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Originally Posted by Zaida Gearbox View Post
I think one of the starter options should be a child avatar with an explanation of what that means - being a child avatar - and a list of child avatar friendly places. I'm really tired of times when I can't log in at my home point for some reason and SL rezzes me in an adult area. Seriously? WTF!
Missed this post.

You will always be redirected to a telehub of the highest rating you have set yourself to able to visit. This is so an explicit nude avatar will never be redirected to a General telehub. While you are a child avatar, set your preferences to forbid adult sims (or restrict to only General, to taste) and you will not be redirected there.
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Old 04-25-2012, 03:14 PM   #40 (permalink)
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Quote:
Originally Posted by Ramen Jedburgh View Post
10-20k a day is a LOT. Where the hell are all of these people? SL always just seems deserted when I travel around.
The huge majority of those people never leave the welcome area. Also...

Quote:
Originally Posted by armozel View Post
Most of the signups have be bots, obviously.
That was my first thought too. But if they were bots, why does concurrency decrease month-to-month, rather than increase even a little? Why make a bot account that never logs in?

As far as I know, the "Scripted Agent Status" that a user can optionally set on a bot account only affects parcel traffic calculations, and I have strong doubts that the majority of bot owners even bother setting that flag.
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Old 04-25-2012, 03:31 PM   #41 (permalink)
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Old 04-25-2012, 04:20 PM   #42 (permalink)
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Originally Posted by Adeon Writer View Post
The tutorial I had when joining had me customizing my avatar's appearance, learning how to search inventory and equip things, had a basic building tutorial, learned how to use the world map - there was even a quiz at the end to make sure you understood these concepts before you left.

That was 2007.

The current tutorial does none of these things. That's why you find newbies these days why have never opened their inventory, modded their avatar, or rezzed a prim, even though they are 4 months old.

I was scripting at 2 weeks, dang it.
Yeah, that's what I remember too, from creating my first account in 2007. Various interactive tutorials including how to move around, how to chat, dragging the torch from your inventory onto your avatar (with whom you also just learned how to wear the library chainmail -- one of the telltale signs of a freshly-baked noob back then was a chainmail-clad avatar running around with a torch in hand ) Heck I think there was even a section on the orientation island where you could hop in a car and drive around a small city block. You had to complete the important parts of the tutorials (I think the car thing was optional) on the orientation island before you could move on to Help Island, and then on to one of the infohubs when you were ready to move on from Help Island.
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Old 04-25-2012, 04:50 PM   #43 (permalink)
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I remember having to talk to a parrot on day 1. And pick up a ball.
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Old 04-25-2012, 05:25 PM   #44 (permalink)
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I tried to escape from the parrot because I couldn't figure out how to shout.
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Old 04-25-2012, 05:26 PM   #45 (permalink)
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I tried to escape from the parrot because I couldn't figure out how to shout.
You can't escape, he is the president os Secone Life.
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Old 04-25-2012, 06:19 PM   #46 (permalink)
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I imagine many of the sign-ups don't even make their first login. Will the official viewer even start on a 5 year-old laptop with integrated graphics? And even if it did, imagine what it would like trying to navigate around.
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Old 04-25-2012, 06:52 PM   #47 (permalink)
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It's likely most new sign-ups have budget laptops with integrated graphics and are on a marginal WiFi. Having a smokey avatar is going to be quite common. It's probably also fair to assume most new sign-ups don't have stellar keyboarding skills so the text chat in SL will be a slow and tedious process for them.

During the login process the new sign-up person is first going to be confronted with the window about connecting to voice, they won't read it (no one seems to read much of anything) and will click past the window and end up in SL without voice capability shouting into their microphones (their RL neighbor hears them but no one in SL does). The default setting for sound is VERY loud so they also get a good blast of whatever music or media is playing in the welcome area ... unless they used a TPV with media filter enabled by default in which case they can't figure out why SL is dead silent. Next is the welcome area experience itself which has no resemblance to the places you login to in other MMORPGs so they are stuck and many probably give up and logoff. Those who get this far and stick around next are confronted by local residents who may or may not be understanding or sympathetic. The importance of the first contact in SL can not be exaggerated; first impressions are everything RL and SL. Leaving the first contact to be a random SL resident means that first impression is going to be a crap shoot.

Just one perspective.
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Old 04-25-2012, 08:50 PM   #48 (permalink)
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Old 04-25-2012, 09:24 PM   #49 (permalink)
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Old 04-26-2012, 12:05 AM   #50 (permalink)
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exactly.
seems that hardly anyone at LL realizes that we the users are the ones who keep their children fed & clothed.
I don't think that's quite the case. I think they realize they need to make SL more appealing to users...they just have no idea what they need to do that.

Saying "they should listen to us, the users" misses the obvious, a lot of users have no idea what they want. Many SL users and people who tried SL but quit very soon after will tell you, "we want better graphics." Ok, fair enough, but good luck getting the users to explain what, specifically, they need improved as far as graphics goes. Most people have no idea what they mean by "good graphics". The assumption is that it's a technology issue, that SL needs to be able to push more polygons and whiz-bang Direct X effects or something.

Many SL users and people who quit will complain that there was "nothing to do". Ok, so how does LL fix that? Ask the userbase and you'll get dozens of different solutions offered, many of them outright conflicting with others.

Likewise with the issue of SL's "steep learning curve". Ask a dozen different users how to solve that and you'll get a dozen different answers with about half of them directly at odds with the other half until it becomes a shouting match.

In "listening to the userbase" LL would need to develop a very keen ear for discerning signal from noise.

What LL really needs to do is hire people who understand the fundamental issues behind SL's problems, and who are good enough at engaging their customers to sit down, listen to user complaints with an educated ear, and from there discern what needs to be done to address those issues.
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