BJ Tunwarm

You mean we Americans are going to have to listen to Europeans complain? There is a word for this.

Colonialism!

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"I've seen things you people wouldn't believe. Whole sims on fire off with griefer particle spam off the shoulder of Nautilus . I watched bling glitter in the shadows of Kristen Viewer. All these moments will be lost in time, like posts on an IM chat... Time to log off.“ Botrunner.

Siggy

First thing I thought was 'Bloody whinging pom'

Guess my nationality is showing through too

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And as it was in the beginning, so too shall it be in the end. That bullshit is bullshit, it just goes by different names.

Kadah Coba

You mean my month old billing ticket might be opened in only a couple more months? yay

Maya Remblai

That's only the internal username. The name people can see can be anything you want, from what I understand. There are so many problems with it being talked about on Opensource-Dev that I haven't been paying attention and I'm not going to care much until it's out on the grid, though.

phantasus

Your new support hobgoblins will be named Scout or Startek and serve your support needs out of Colorado via Startek - Home.

Mericatherine

They're signing up new agents to handle SL.. and you can work at home. This is below my pay scale, so no.

Job duties include the following but are not limited to

Respond courteously and efficiently to customer inquiries via trouble ticket system, live chat, email and phone concerning virtual world gaming products or services

Provide technical support and help desk functions for customer inquiries and resolves issues related to customer hardware and software, connectivity, product function or inventory

Answers questions regarding billing, service, features, activations and/or account information changes.


Experience and Educational Requirements:

High School Graduate or GED required. Associates’ degree (AA) from a two-year college or university or equivalent combination of education and experience preferred

6 months experience in SecondLife OR 3 months technical support/customer care experience required

Ann Otoole

Sorry but the support call simulation part of the star tek assessment has a flash variable error. Nobody can qualify. Star Tek will have to fill the slots with their existing staff that has no SL experience but have 3 months of taking credit card payments over the phone on another contract.

Sid Nagy

Make products that meet our European standards and the problem is solved.

RevMagdalen Kyrie

That was a beautiful and thoughtful post, thank you. But at the same time I can't help thinking there has to be a balance between life as a Linden or OnTyne in-world, enjoying it for the environment it is, and working for the company Linden Research as an employee. Maybe because Second Life is so good at powerful immersive experience, it seems like perhaps at some point some people lost their way the past few years.

It must be a very heady experience to be a Linden in-world, with people striving to only show you their best sides, and propose their coolest ideas to you. You would want to help your friends and punish those who anger you, but as an employee you have a responsibility to treat all customers with the same courtesy, even the extremely unpleasant ones you'd never want to hang out with in your private life. If employees start getting emotionally attached to some customers over others, it can lead to an epic debacle.

It's not fair to LL's thousands of other teen grid customers to let some special underage people into the adult grid, no matter how gifted you think they are. It's not fair to take sides in disputes between groups of residents. It's not fair to promote one dev team or builder over others. It's not fair, but it would be very tempting. How many of us could resist just a little mischievous use of god powers? How many of us could tell a crooked charlatan from an honest dev, if they made a sincere effort to con us?

I'm sorry for the OP losing his job, and I hope he finds another soon. But at least losing his job doesn't mean losing all his access to healthcare, so hey, look on the bright side, OP!

I do hope though that whoever the new Lindens and support people are, they are able to enjoy and experience Second Life without getting so immersed that they lose track of their role as employees in the company sustaining the virtual world.

Cincia Singh

Nahh ... no thanks. I prefer my products to work.

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*My concern can be measured in micro give-a-shits, and I'm working on nanotechnology!*

Beathag McMahon

1 User Groaned: ChatNoir Moonsoo

Don't ya love it - Sid can get snarky about American products with, at this point, no Groans - but when Cincia does it about Euro products, she gets a Groan.

Touchy, aren't we?

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"Want what you have, do what you can, be who you are." Forrest Church

"Life has taught us that love does not consist in gazing at each other but in looking outward together in the same direction." Antoine De Saint-Exuprey

"We need not think alike in order to love alike." attributed to Francis David

phantasus

Just to compare costs:

Current UK support outsource company is charging around £25 per agent head an hour with a (prior to the head count cull) roster of 38 which covered three shifts, this included some 11 bilingual agents and 5 German portal agents (hey for some reason LL wanted German cover big time). FTR agents were walking away with on average £7 per hour.

Compare this to 80-90 agents showing on the roster for the new company with an advertised wage of around £6 give or take fluctuations. (and still recruiting)

From the sounds of it LL had enough of being fleeced by Teleperformance....and who can blame them.

Anti

Is this topic a joke?

Ann Otoole

no. it isn't.

Brenda Connolly

When you take into account it was LL customer support, it all makes perfect sense.

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