Miriel Enfield

I've told this story before, but I had plans to start a landscaping business. All the stuff in my landscaping folder (including a bunch of textures that were full perm because I'd given some of them to a friend) wound up, via a glitch, in a freebie vendor in my store. Not only did LL do nothing about this, but they gave me a BS explanation as to why they wouldn't, and didn't answer half my queries. I highly doubt they were being malicious -- just lazy and unwilling to admit it. So, yeah, I can definitely believe that just because LL fucks up and isn't transparent, that doesn't mean the fuck up happened on purpose.

FlipperPA Peregrine

Joshie, will you tell you boyfriend to hurry up and get OpenSim ready for prime time?!

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Peregrine Salon: Flip & Jenn's thang.

Fox Stirling

???

Khamon

That won't help Stroker. In what Opensim grid will he find a customer base that'll pay his mortgage? LL is holding all the short hairs and there's nothing we can do about it short of shifting our businesses, lock, stock, and barrel, into the real world.

Whether this, or any other action, is malicious or mistaken is entirely beside the point. We're bolted to the floor and they don't care, either way, Linden Lab employees do not care. Bicker, fight, scream until the cows come home; just keep paying your tier, commissions, and exchange fees so we can lay the phone and desk and roll our eyes a while longer.

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But of bliss and glad life there is little to be said, before it ends; as works fair and wonderful, while still they endure for eyes to see, are their own record, and only when they are in peril or broken for ever do they pass into song. - Quenta Silmarillion

Please Visit Our Gardens and Our Website

Beezle Warburton

LL = Incompetent fuckheads.

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Khamon

not wholly incompetent, they're successfully skimming money out of the project, legally even

Melodie Darwin

Wow, when you said LL broke the beds, I had no idea. Given the extent of what happened, I am even more impressed with how fast you answered my IM and replaced the bed. I am so sorry this happened.

The timing couldn't be worse for an LL fuck-up like this. It just makes it look more like a conspiracy of the morality police.

Stroker Serpentine

Sorry Winter! One of my SL family is named Whinter. My bad

Beezle Warburton

I would so join a grid run under Adam.

Cindy Claveau

Court cases have been filed and won over unintentional harm, as well.

Consider the total value and revenue generated for Stroker and his numerous employees, then ask yourselves whether he has something to gain by at least turning his attorney loose. I'd guess there's only a small handful of SL businesses who could financially justify legal action. If they're there, SexGen is one of them.

Siggy

This is true... However unlike some of the fuckups that cost me a lot of time and money (like a year) - this one IS due to one single thing that fucked up one single user..

Which would make it different to pursue than say, for arguments sake, me saying 'you changed x and it fucked me over' - because that change could have fucked a lot of folks over.

This is centric only to his products...

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And as it was in the beginning, so too shall it be in the end. That bullshit is bullshit, it just goes by different names.

Huns Valen

I have worked at several internet companies and there was always a certain group of people who didn't give a shit about the customers. Same at every company. There is no way LL can hire hundreds of people and not get a few people with the attitude "who gives a rat's ass, if we abuse one of them too much another will take his place." I have had to clean up HUGE messes left by people like this, or who just don't have it together mentally and wind up making it up as they go along & subsequently doing retarded silly bullshit. I watched the traffic on one of our most popular sites drop FORTY FUCKING PERCENT OVERNIGHT because of one of these ham handed types, who had managed to pull the wool over his manager's eyes (actually over many people in middle and upper management, who apparently know nothing about body language or eye contact. If they had just watched his body language in meetings they would have picked up on these things.) He is still there as far as I know, and while I don't keep track of what he's doing I wouldn't be surprised if he's kept bludgeoning good sites to death.

That 40% drop was in spite of some emergency maintenance done by myself and several people who actually give a damn, to get the site running at an acceptable speed. By the time we were able to get it tuned properly the damage was already done. They had pulled the switch on an upgrade without any notification to the community and without properly testing any of it. I spent so much time on that site actually communicating with the members, telling them what was going on and trying to get the site back to being usable. So did several other employees. The trouble is that when a company gets blindsided by someone they give decision power, who is not capable of responsibly using it, it usually means all the people who really know what's up have to drop everything and clean up the mess. I had expressed misgivings about this and other upgrades to management but basically been told words that might as well have been "blah blah, dicks and dongs, go fuck yourself." You would think they would have listened to me, because unlike that guy, I actually had a track record of pulling off major upgrades and having the users really happy about it, rather than pissing off almost half of them to the point they leave.

At another company, they made someone a manager because he played golf with the right people. LITERALLY *EVERYONE* IN THE ENTIRE IT DEPARTMENT, OVER A HUNDRED PEOPLE, HATED HIM WORSE THAN HITLER. The only person who liked him was the fucking moron who promoted him. This kind of stuff goes on all the time.

So you see, there are people at LL who are like that, because there is just *no* way to hire hundreds of people and have them all genuinely take pride in their work and give a shit about their customers. The only way I know of to fix this is transparency, but that will never happen. It would be politically impossible at any of the companies I've ever worked at, and I doubt LL will ever have enough people with high enough personal integrity to stem the tide of this crap. The talent pool is too full of people who take no pride in what they do.

Furthermore, there are doubtless many employees at LL who are actually good at what they do, and responsible about how they go about their business, and they get tarred with the same brush as the don't-cares and other fuckups. Please believe me when I tell you that just *one* of these people in a management position, or who has the ear of a gullible manager, can drag down an entire department. That's all it takes!!! And because management is almost always dysfunctional in some way, these cankers can cripple entire teams for YEARS. I've personally only seen it stop when the manager shielding the dumbass leaves. At that point, the fuckup has no one to protect him or her and one way or another they leave the company.

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Ann Otoole

Interesting jobs opening up at Linden Research Inc.

Position Listings | Linden Lab - Program Manager Security

Position Listings | Linden Lab - Director Customer relations

Linden Research Inc. is the custodian of a lot of intellectual property they do not own. It is their responsibility to have access control and logging. Personally I don't see how a competent CEO could be in the seat for more than a month without having a third party security analysis on his desk followed by the necessary staff changes and investment in control systems and procedures necessary to defend client property.

Joshua Nightshade

Unrelated, but I wish you would post here more so I can thoroughly make fun of you. It's unfair you waste all your lulz-value on SLX.

Ann Otoole

hah hah fair enough. I'll present a target more often. What fun is there if there is a lack of targets?

Colette Meiji

hmm is there a link on how to get your sex gen fixed?

And will it only be broken if it was rezzed?

I have 3 ..

Only one is rezzed .. of course that is the one I shrunk to scale and redid all the animation setups to fit with ...

--------------------------------

OHH and before I forget after being selfish there ..

Stroker, I am really sympathatic to your plight!! what a horrible nightmare.

Shelly

Why do LL blacklist scripts and what exactly does it mean, I assume they sort of remove it from the grid for some reason?

Sansarya

and there should be a database of all the blacklisted items in SL so people could check that for information before tossing thousands of IMs at one creator who may or may not be innocent. Also, some process for creators to start an investigation that gives them information on how and why their stuff is blacklisted and some way to get it back in world if there was no good reason for it to be blacklisted (ie--LL fuckup)

I started getting the dreaded "Item could not be found in database" message again today when I was trying on clothes in an old, old folder. I don't feel like contacting creators of stuff I bought 4 yrs ago. I don't know if it's the usual quarterly/bi-annual SL database problems or that the item truly no longer exists anywhere on the grid.

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Stroker Serpentine

But Sansarya...that would make SENSE!

Maybe even a "holding pattern" until such time there is an investigation of the grid-wide impact. Hell, a simple NOTIFICATION would be nice.

If Data Linden had not told us directly that the restoration would not fix items already rezzed inworld, we would have been completely blind-sided.

Huns Valen

It sounds like they need a way to un-blacklist!

Mecha Dinosaur

Let's say it's a holiday, and let's say one of several internet based troll groups decided to troll people in SL. They make dozens of accounts, share a common script, then run around the grid rezing objects with these scripts in them.

Let's say you are a target, and you notice an object based IM pop up. Then another, then another, then a dozen more, then hundreds more then... the rate of IM spam is so high the client crashes. Simply muting won't work because there are hundreds are thousands of these objects all over SL from dozens of accounts.

This is an example of when LL blacklists a script.

(True story, my story!)

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Khamon

completely blind-sided, again.

Actually, I'm shocked to know that FULL has the ability to blacklist a script across the grid. That offers a modicum of hope that they're slowly normalizing the databases so we can change avatar names without worry and have script commands to update notecards and all that good stuff.

a sprite can dream

FlipperPA Peregrine

Shoot first, ask questions later!

Stroker Serpentine

Mecha, you have just outlined the perfect scenario for crushing any competiton.

One would think that given a few hundred million in revenue resources, the capability to hold a script in "suspense" or "inactive" would be possible. Instead of just *RIPPING* it out of tens, if not hundreds, of thousands of creations. Creations that residents pay real money for.