| Our policy is basically:
- 7 days official "negative" time allowed. At 3 days overdue, a CS rep will try and contact you, again at 5 days. Automated notices will have been occuring daily from the moment that you were overdue.
- Unofficial time, we usually give a few more days after this (unless say the plot is clearly empty / abandoned). It's not guarunteed or in our covenant (and should not be relied on), often this amounts to another 7 days.
If there's been no response in this period, then a reclaim will occur.
If they still want the parcel and it's still availible, we will return the parcel in return for the overdue balance on it. If it is not availible, we often have other parcels nearby or of similar size which we can offer as a substitute (again, in return for the back payment).
Reclaims do suck, and we try provide some recourse if an accident or other reason has gotten in the way, but as you said - Tier needs to be paid by us, and we take a loss on any overdue parcels. |