I would get rid of all the automated stuff when you call there. I hate that about any place of business that you call who depend so heavy on automated calls. And sadly when you do get lucky and push the correct series of buttons you end up talking to someone who says they cant help and you need another department, then tells you that department only has automated features and there is nobody you can talk to.
Whatever happened to old fashion customer service? Thats the thing I hate most about the technology of todays soctiety. Hate it, hate it, hate it.
You'd do better off calling a 900 line at least you'd get a sexy voice on the other end and not Robie the Robot Linden.